Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

You can easily change the theme for your decision tree with Knowmax. Here’s how:

Create your decision tree as usual. Learn how to create a decision tree here.
On the right-side panel, navigate to the Theme section, where you will find three theme options: Default, Image, and Color Theme.
Select the most appropriate theme based on your requirements.
Once done, click on “SAVE & PROCEED” to continue or “SAVE AS A DRAFT” to edit later.
Select the desired category, departments, and channels to securely distribute the decision tree.
Preview your decision tree to ensure everything is correct.
Click “UPLOAD FOR APPROVAL” to submit the decision tree for review or “BACK” to make further edits.
A dialog box will appear asking if you want to publish the decision tree in other languages. Click “NO” to publish in the current language or “YES” to auto-translate and publish in other preferred languages.

And that’s it! Once approved, your decision tree will be published in the chosen theme and available to users. Keep your decision trees updated to ensure a seamless and efficient customer experience.

Testimonials

When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.

Group Customer Service Head

Integrated with your everyday tools

Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.

By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.