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Do you use Content Management Service /Knowledge Base to handle customer queries?

Yes No Not Sure

Have you deployed a chatbot on your website or mobile app?

Yes No Not Sure

Do you use Decision Trees to handle customer queries?

Yes No Not Sure

Do you use Picture Guides to handle customer queries?

Yes No Not Sure

No. of queries received per day?

100-1,000 1,000-2,000 2,000-5,000 5,000-10,000 10,000+

Which of the following channels you use to provide the customer support

Calls Chat Email In-app Website Social Field Stores / Branches Select all

What kind of CRM do you use?

Custom Build CRM (Developed In-house) 3rd Party CRM (Salesforce, Freshdesk, etc)

Your Industry?

BFSI/FinTech E-commerce Travel FMCG/FMCD Telecom Others