Accelerate Resolutions with AI Guided Knowledge

AI Search

Get Instant Answers

Enable agents to find what they need in seconds, no matter how they phrase their questions with Conversational AI search.

Actionable Content Formats

Make Instructions Easy to Follow

Provide agents with easy-to-follow step-by-step visual guides and interactive decision trees for fast and accurate resolutions

Browser Extension

Eliminate screen toggling for agents

Remove the stress of screen toggling for agents with a browser extension that enables them to access guided knowledge easily within their workflows.

Interactive UI

Simplify and Personalize Agent Experience

Enable agents to bookmark frequently used content, access real-time updates, and work efficiently with a personalized dashboard.

Content Authoring

Create, Manage, and Share with Ease

Keep your knowledge base always updated by easily creating, editing and updating content with AI content creator. Share content instantly across teams and channels so everyone is always on the same page.

AI Translator

Break Language Barriers, Serve Globally

Instantly translate your content into 25+ languages and deliver exceptional customer service worldwide, be it your global teams or customers over self-service.

Omnichannel Support

Support Customers Anywhere, Anytime

Integrate your knowledge base across websites, apps, CRMs, Helpdesk page and social media to enable agents to deliver consistent customer support seamlessly across channels.

Update Management

Keep Teams Aligned, Always

With an intuitive notification system, instantly update agents on new content, product updates, and policy changes.

Training and Assessment

Prepare Agents for Success

Onboard new agents quickly with a central knowledge hub and regular assessments. Ensure both new and experienced agents are well-trained to handle customer interactions, transforming your contact center into a resolution center that delivers consistent, high-quality support.

Robust Analytics

Make Better Decisions with Data

Track how your knowledge base is performing with actionable reports. Identify popular topics, failed searches, outdated resources, and refine content to keep your knowledge base relevant.

Testimonials

When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.