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How did a Fortune 500 retailer witness a 13% reduction in handling time

This Fortune 500 retail giant operates over 10,000 stores across 27 countries. The enterprise employs approximately 2.1 million associates globally. With the diversity and extensive global presence, the retailer’s commitment to providing customers with seamless customer service has become pressing more than ever.

~13%

Reduction in handling time

~30%

Reduction in agent error

~11%

Improvement in CSAT

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