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73% transactions of a leading Telco handled by Knowmax AI chatbots

Our client is the leading telecommunications company with a customer base of over 100 million across the Middle East, North Africa and Southeast Asia delivering world-class services for consumers, businesses, residence as well as organizations. With a mission to empower customers with faster internet speed access and seamless connectivity, our client ensures to become a digital enabler.

~1.2 Mn

Transactions handled on chatbots

~12%

Improvement in first time resolutions

~73%

Transactions without transfers

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