73% transactions of a leading Telco handled by Knowmax AI chatbots
Our client is the leading telecommunications company with a customer base of over 100 million across the Middle East, North Africa and Southeast Asia delivering world-class services for consumers, businesses, residence as well as organizations. With a mission to empower customers with faster internet speed access and seamless connectivity, our client ensures to become a digital enabler.
1.2 Mn Transactions handled on chatbots
12% Improvement in first time resolutions
73% Transactions without transfers
