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20% improvement in call resolution delivery of a leading Fintech startup

This fintech startup is one of the major payment solutions providers in India. Their solution enable customers to make mobile/DTH recharges, quick money transfers, utility bill payments, facilitating 600 million transactions per year.

~20%

Improvement in Call Resolution

~100%

Tagging Compliance Achieved

~35 Seconds

AHT Reduced

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