Top 5 Zingtree Alternative in 2024 

Remember when you were growing up, every summer or so, you had to get a new pair of shoes because you outgrew them? Well, managing a growing organisation is quite similar. You need to upgrade your tech stack from time-to-time to best meet your needs, as you grow.  

Zingtree is a tool for simplifying the problem-solving process for your agents and customers. But it is not the only decision tree tool in the market. There are several strong Zingtree alternatives available, each with its own strengths and weaknesses. 

So, today we are going to help you assess if Zingtree is the best fit for you – by navigating through its strengths, limitations, and best alternatives. 

What is Zingtree? 

Zingtree is an AI-powered CX platform that uses interactive decision trees to improve agent effectiveness and customer self-service. It is a no code platform that helps you automate workflows and transform self-service which allows you to easily create agent scripts, guide customers, and manage internal processes. 

Key Features: 

• No-code decision trees 
• Interactive decision trees with videos and images 
• Guided decision trees with internal and external links to relevant resources 
• Automates workflows to auto-send emails, generate quotes and documents   
• Unified knowledge base 
• AI answers to retrieve accurate information from the knowledge base  
• AI authoring tools to quickly create agent scripts and other content 
• Third-party apps integration to manage customer records, tickets, and more – in one tab 

Key Customers: 

Groupon, Dropbox, Experian   

Pricing Plan: 

Zingtree offers 2 pricing plans, for which you can request a quote: 

• Enterprise plan is for companies with enterprise-grade needs. This plan offers: 

• Unlimited Decision Trees 
• Native Integrations 
• Customer Self Help-Sessions (Add-on)  

• Enterprise AI+ plan for companies with enterprise needs that also want to leverage maximum efficiency using AI. This plan offers: 

• Unlimited Decision Trees 
• Native Integrations 
• AI Capabilities 
• Advanced Reporting 
• Customer Self Help-Sessions (Add-on) 
• CX Answers 
• CX Actions (Add-on) 

Zingtree Limitations to Consider 

While Zingtree is a great tool for creating effective decision trees for your agents, it does however currently lack in certain areas, such as: 

• No embedded learning management system (LMS) to offer tailored learning modules for your agents 
• No different content types like step-by-step visual guides, support articles, and more, to enhance problem solving  
• Limited AI functionality, for instance it does not support content repurposing or auto-generating predictive CX analytics like CSAT. Moreover, the AI capability is only available in the Enterprise AI+ plan 
• Its setup is slightly difficult and time-consuming 
• Its users do face a bit of a learning curve, especially while using its Virtual Designer 

And, if these are some of the features you are looking for, have a look at the following best Zingtree alternatives. 

5 Best Zingtree Alternatives 

#1 Knowmax 

Knowmax is an AI-powered knowledge management platform that allows you to create dynamic, data-driven decision trees. It is a great option if your agents deal with a range of customer queries that require adjustments for different levels of complexity.   

Knowmax emphasizes the use of visual aids like images and videos within the knowledge base which is more engaging and easier to understand for some users compared to text-heavy knowledge bases in Zingtree. 

Key Features :

• Repurpose existing articles into bit-sized FAQs or quizzes instantly with AI   
• Micro-segmented analytics to measure the usage and effectiveness of decision trees
• Tailored learning management system (LMS)
• Intelligent knowledge base that unifies information  
• Create dynamic content like step-by-step picture guides, next-best-action workflows, and support articles
• Generative AI to enable smart search, create article summaries and easily translate content into 18+ global language

Pricing:

For pricing contact sales@knowmax.ai 

#2 Yonyx 

Yonyx is a cloud-based platform for creating decision tree driven interactive guides. It offers features like content management tools, single-source publishing, and integrations with knowledge base platforms. 

Key Features : 

• Gen AI to create decision trees fast 
• AI translator to create multilingual decision trees 
• Easily access data from third party apps, within your decision trees  
•  Built-in ticketing system 
• Copy-paste nodes so as quickly reuse decision trees  
• Automatically auto-traverse conditions 

Pricing Plan : 

• Professional plan: $20 per user / month post usage. With this plan you can access almost all Yonyx features in this plan except integrations.  
• Enterprise plan: Contact  Yonyx for pricing.  In this plan you can integrate Yonyx decision trees with your tech stack, get multilingual support, and single-sign-on support. 
• Trial: 30-day free trial to its professional or enterprise plan. 

#3 Process Shepherd 

Process Sheperd is another tool for creating decision trees for straight-forward processes. It allows you to create decision trees that guide agents through complex customer interactions step-by-step.  

Process Shepherd helps your agents follow procedures and can resolve issues efficiently, even for new hires who may not be familiar with all processes. It is a great tool if you are new to decision trees and do not want to be bound by long-term contracts.  

Key Features : 

• Interactive decision trees 
• Unified knowledge base equipped with AI QA 
• Simple e-learning modules for agents 
• Integrate decision trees across your tech-stack 
• In-depth analytics with an in-built reporting system 
• Detailed agent scripting 
• Knowledge base integration 
• Desktop integration 
• Optional automation features 

Pricing Plan : 

Process Shepherd offers 4 monthly plans, with no commitment. 

• Free plan: This is for up to 5 users offering 20 workflows and no AI.  
• Business plan: This is for up to 200 users at $20 per user monthly. In this plan you can create unlimited workflows and access AI QA. 
• BPO plan: In this plan you get to have unlimited users, workflows, AI QA, and customer onboarding. The price depends on the application of the software and the site.  
• Enterprise plan: Here you get all the features in the BPO plan and priority support, custom domains, API access.  

#4 Stonly 

Stonly is a knowledge management platform that allows you to improve your resolution rate and improve self-service with interactive decision trees, step-by-step guides, walkthroughs, checklists and AI QA.  

It also offers features for personalizing the user experience. Guides can adapt to user actions and provide contextually relevant information which is beneficial for complex products or situations where users have varying levels of knowledge. 

Key Features : 

• Interactive decision trees  
• No-code personalized guided product/website tours  
• Widgets to access your knowledge base easily across websites or apps 
• Interactive checklists 
• No-code forms to automate ticket deflection  
• AI answers tool  

Pricing Plan : 

• Small business plan: In this plan you get a 14-day trial, 1 knowledge base, multiple decision trees and more.  
• Enterprise plan: With this plan you can integrate with Salesforce, Zendesk, Freshdesk, Front and access Stonly through single-sign-on.  

#5 Lucidchart 

Lucidchart is a cloud-based platform for creating decision trees and flowcharts. You can use these to represent simple decision trees or linear workflows. 

While not as robust as Zingtree, Lucidchart allows some branching logic within flowcharts. You can create conditional paths based on specific choices or actions. It is perfect for small teams looking for low-cost and collaborative options.  

Key Features :  

• Real-time co-authoring, in-editor chat, shape-specific comments, and collaborative cursors 
• Diagramming Versatility  
• Third party integration  
• Advanced Features like link diagrams to live data and automate diagram creation  
• Collect qualitative feedback on your decision trees, and view results in a dynamic format. 

Pricing Plans :  

• Free Plan – This plan is for $0. With this plan you can edit 3 documents, by including only 60 shapes and 100 templates per document. You can only link limited data and collaborate via commenting.  
• Individual Plan – This plan is for $7.95. With this plan you can edit unlimited documents, including unlimited shapes per document. You can access premium shape libraries and templates. You can also import and export decision trees with this plan. You can check this plan out with a 7-day free trial.  
• Team Plan – This plan is for $9/user.  With this plan you can access all the individual plan features. Over and above that you can also track version history, publish password protected decision trees, and access all collaborative features like co-authoring. You can also integrate with Microsoft 365, GitHub, Confluence, Jira, and LeanIX. You can again check this plan out with a 7-day free trial. 
• Enterprise Plan – This plan is tailored to business needs, and you must contact their team for a quote. In this plan you get access to a centralized knowledge base called Team Spaces. You get access to a universal canvas, where your team can collaborate across all your decision trees. This plan also enables you to link advanced data and automation within your decision trees.  With this plan you can even integrate with Salesforce and access premium security features. 

Why Should Knowmax be on Your Radar? 

Knowmax is a full suite knowledge management system which helps you create, manage and share data across your organisations. It’s state of the art gen AI functionality is now powering top Fortune 500 companies like Vodafone, Walmart, Tata, Concentrix, and CIMB Bank.  

With Knowmax  you get more than just exceptional decision trees, you get multiple high-quality solutions for enhancing your customer experience.  

See how companies like Jupiter have benefited with Knowmax –