Knowmax Updates

Here’s what’s fresh off the pot:

• AI Prompt Library – Standardize AI prompts across the platform
• Image Support in MAX AI Decision Tree – Build richer DTs from visual files
• Prompt Input for MAX AI Flow Creation – Guide AI generation with custom prompts
• Google Drive Federation & Sync – Search and import Google Drive content
• Revamped Export / Import with Flow Support – Migrate content across tenants easily
• Knowledge Reach & Attestation – Broadcast updates and track acknowledgements
• Stale Content Dashboard & Daily Digest Email – Identify and refresh outdated content
• MAX AI Picture Guide from Documents – Auto-generate visual guides
• MAX AI for Authoring in Article Editor – AI writing assistant inside the editor

Other mini yet mighty changes

AI Prompt Library – Standardize How MAX AI Is Used

Admins can now create and manage a reusable library of AI prompts directly in Org Settings. Instead of manually retyping prompts every time, you can save your instructions once and reuse them across MAX AI for Articles, FAQs, and Decision Trees, with more features to follow.

Designed to help you:

• Standardize AI output quality across teams and departments
• Eliminate repetitive prompt writing for common content structures
• Quickly apply the right AI instruction to the right content type
•Control which prompts appear for which departments

Quick start: Admin → Org Settings → Prompt Library → Create New Prompt

Image Support in MAX AI Decision Tree – Build DTs from Visual File

MAX AI can now read and process image files, JPGs, PNGs, Visio diagrams, and complex charts, and convert them into editable Decision Trees. Previously limited to PDFs and documents, this opens up a whole new category of source material for AI-assisted DT creation

Designed to help you:

• Convert existing flowcharts, process diagrams, or visual SOPs into Decision Trees
• Reduce manual re-creation of content that already exists in visual form
• Expand the range of files agents and authors can work with in MAX AI

Quick start: Flows → MAX AI → Upload Document → Select Model 2 → Choose image file → Generate

Prompt Input for MAX AI Flow Creation – Guide AI with Custom Instructions

Users can now select a custom prompt when generating Flows with MAX AI, along with a helpful tooltip for guidance. The prompt field is optional — you can still generate flows from content alone — but it gives authors more control over the output structure.

Designed to help you:

• Shape AI-generated flows to match your preferred format or tone
• Combine with the Prompt Library to apply saved instructions instantly
• Get more consistent, on-brand output without manual editing

Google Drive Federation & Sync – Search and Import Google Drive Content

Knowmax now connects with Google Drive in two powerful ways. First, agents can search Google Drive content directly from the Knowmax platform, no tab switching required. Second, selected Google Drive files can be synced and imported as native Knowmax Documents, keeping your knowledge base automatically up to date.

Designed to help you:

• Expand your searchable knowledge base without manual content migration
• Keep imported documents current with automatic sync from Google Drive
• Give agents unified access to knowledge across platforms in one place
• Build on existing Google Drive content instead of starting from scratch

Quick start: Admin → Settings → Organization Settings → Knowledge Integration Federation → Google Drive

Revamped Export / Import with Flow Support – Migrate Content Across Tenants

Export/Import has been completely redesigned with a new UI and now supports Flows, Articles, Picture Guides, and FAQs. Select the content you want, export it as a file, and import it into any other tenant, making staging-to-production migrations and cross-tenant content sharing faster and simpler than ever.

Designed to help you:

• Migrate tested content from staging to production without manual re-creation
• Move knowledge assets across tenants in just a few clicks
• Select and export multiple items of any content type in a single batch
• All imported content lands in Draft status so you can assign categories before publishing

Quick start: Admin → Settings → Organization Settings → Export/Import KM → Select content type → Export → Import in target tenant

Knowledge Reach & Attestation – Broadcast Updates and Track Acknowledgements

When content is created or updated, admins can now trigger a broadcast to ensure the right people are informed. Attestation workflows let you track who has acknowledged the update, giving you full visibility into knowledge reach across your organization.

Designed to help you:

• Ensure critical updates reach agents and teams without manual follow-up
• Track acknowledgements to confirm knowledge has been consumed
• Build accountability into your content governance process
• Support compliance requirements that need documented confirmation of awareness

Stale Content Dashboard & Daily Digest Email – Keep Your Knowledge Base Fresh

A dedicated Stale Content Dashboard now surfaces articles that have gone unused or unedited for 30, 60, or 120 days. A daily digest email also keeps content owners informed and accountable, so outdated knowledge doesn’t quietly linger in your platform.

Designed to help you:

• Identify and prioritize stale content at a glance
• Keep content owners proactively informed through automated email digests
• Maintain a high-quality, trustworthy knowledge base
• Strengthen overall knowledge governance and review cycles

Quick start: Admin → Stale Content

MAX AI Picture Guide from Documents – Auto-Generate Visual Guides

MAX AI can now automatically generate Picture Guides from existing documents. Upload a document and let MAX AI create structured, visual step-by-step guides, dramatically reducing the time it takes to produce visual content at scale.

Designed to help you:

• Convert legacy documents into visual guides without manual effort
• Scale visual content creation across large knowledge bases
• Modernize authoring by moving from static text to engaging visual formats

MAX AI for Authoring in Article Editor – AI Assistance While You Write

The AI Max AI is now embedded directly inside the Article Editor. Authors get intelligent assistance for writing, structuring, and improving content, right where the work happens, without switching tools or context.

Designed to help you:

• Speed up article creation with inline AI suggestions
• Improve content structure and clarity without leaving the editor
• Reduce review cycles with better first-draft quality
• Support authors of all experience levels with smart, in-context assistance

⚙️ Other Mini Yet Mighty Changes

Put these awesome new features to work now!