ROI Calculator

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Agents
First Call Resolution (FCR)
Tickets per month
Training Time
Cost per Agent per Month i
Attrition Rate
Average Handle Time
Monthly Digital Interactions i

After Knowmax

FCR
00
AHT
00
Monthly savings from improved FCR
00
Monthly savings from reduced AHT
00
Monthly cost of handling tickets unresolved after first call
00
Monthly Training Cost Savings
00
Monthly Digital cost Interactions Cost Savings
00
Annual Savings
00
Return on Investment (ROI)
00

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