AI That Thinks. CX That Wins.
Powered by advanced reasoning, Agentic AI transforms your KMS into a self-learning powerhouse,
empowering agents, reducing effort, and delighting customers at every interaction.
Powered by advanced reasoning, Agentic AI transforms your KMS into a self-learning powerhouse,
empowering agents, reducing effort, and delighting customers at every interaction.
Agentic AI predicts, guides, and resolves, making exceptional CX the new standard.
Knowmax Agentic AI is engineered to handle complex customer interactions with precision and speed. It doesn’t just respond, it acts intelligently, making decisions that drive faster resolutions and higher customer satisfaction. Think of it as a powerhouse designed to keep your support teams lean and highly effective.
Agentic AI recommends agents relevant workflows, scripts, articles, and guides based on real-time conversation intent. By reducing search time and guesswork, Agentic AI cuts handling time and boosts first contact resolutions, keeping customers happy and queues moving fast.
Complex SOPs are simplified as the AI auto-fills and navigates based on live CRM transcripts. Agents are guided step by step, reducing errors and resolving even complex queries with speed and confidence.
Agentic AI shares structured knowledge with other Gen AI applications, making bots and virtual assistants context-aware and intelligent. Customers get consistent, accurate answers across all channels, improving self-service success and reducing support load.
Whether you’re handling hundreds or millions of customer interactions, Knowmax Agentic AI scales effortlessly. It thrives under pressure, maintaining consistency and quality no matter the volume. Your customer support operation stays strong, fast, and reliable even in peak demand.
Knowmax Agentic AI arms agents with the right information and guided workflows, turning them into experts in record time. Your team performs better, feels more capable, and consistently delivers top-tier service.
With its continuous learning and adaptive intelligence, Knowmax Agentic AI doesn’t just keep up, it keeps you ahead. It spots trends, refines solutions, and makes your customer service future-ready. While others play catch-up, you’re already setting the new standard for support excellence.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It’s been a strong fit for your digital-first approach.
Ready APIs to integrate seamlessly with your in-house tools
