Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

You can easily transform your picture guide into a video in Knowmax. Here’s how:

Create your picture guide as usual. Learn how to create a picture guide here.
On the right panel click on ‘Create a Video’ to convert your picture guide into a video
Then click on ‘SAVE & PROCEED’ to continue or ‘SAVE AS A DRAFT’ to edit later
On the preview screen, click the video icon to preview the picture guide video
While watching the video preview, you can pause, switch to full-screen mode, adjust playback speed, download the video, or enable picture-in-picture mode by clicking the three-dot icon. Once done, close the preview to continue.
Click on ‘UPLOAD FOR APPROVAL’ to submit the picture guide for review or ‘BACK’ to continue editing
A dialog box will appear asking if you want to translate the guide. Select ‘NO’ to publish the picture guide in current language. Or select ‘YES’ to auto-translate and publish the picture guide in other preferred languages.

And that’s it! Once approved, your picture guide video will go live, making it easier for users to follow. Keep it updated and watch customer satisfaction soar.

Testimonials

When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.

Group Customer Service Head

Integrated with your everyday tools

Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.

By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.