Top 10 FAQ Software and Tools You Need to Check Out in 2025

Self-service is the norm today. Banking apps let you check balances instantly, airlines offer automated flight rescheduling, and retail websites have AI-powered chatbots that handle returns. It’s no surprise we all expect quick, frictionless solutions.

Yet, despite this growing reliance on self-service, a 2023 Gartner report found that only 14% of customer service issues are fully resolved through self-service channels.

There’s a clear gap, but what’s causing it?

The problem isn’t self-service itself but how accessible, accurate, and user-friendly the information is. Customers abandon self-service when they can’t find answers, get incomplete or outdated information, or struggle with confusing navigation.

In fact, 39% of Gen Z and 38% of Millennials give up on self-service efforts if they don’t get the right answers quickly.

We do need better FAQ software and knowledge management tools to deliver the right information, the right way, at the right time, and through the right channels.

Therefore, here are 10 FAQ software and tools you need to consider to transform your self-service.

What is FAQ Software?

FAQ software is a tool used to create, manage, and deliver a structured knowledge base of frequently asked questions (FAQs). It helps customers or support reps to find answers to common questions without needing to contact anyone.

FAQ software is commonly used in:

• Websites to help customers find answers about products, services, or policies.
• E-commerce Stores to answer common questions about orders, payments, shipping, and returns.
• Customer Support Centers to provide instant answers to common queries.
• Mobile Apps to assist users with troubleshooting or general information.

FAQ software can be both a standalone tool and a built-in feature within other platforms. Here’s how it works in each case:

1. Standalone FAQ Software

These are dedicated tools specifically designed to create, manage, and organize FAQ pages. They often include advanced features like:

• AI-powered search
• Chatbot integration
• Analytics to track which questions are most asked
• Multi-language support

2. Built-in FAQ Feature

Many platforms and software already include an FAQ section as part of their system. This is common in:

• Website builders
• Customer support tools
• E-commerce platforms
• Chatbots & AI assistants

What Should You Look for in FAQ Software?

Here are some features to consider when buying FAQ software:

1. AI-Powered Search

AI-powered search understands the intent behind user queries and not just the exact words they type. Instead of relying on rigid keyword matches, it can recognize synonyms, phrasing variations, and even typos, so users get relevant results even if they ask the question differently.

2. FAQ Performance Analytics & Insights

Some FAQs are clear and helpful, while others might be missing key details. Performance analytics show which FAQs get the most searches, where users drop off, and what’s not working. Analytics and insights help fine-tune content and reduce unnecessary support requests.

3. Role-Based Access & Approval

With role-based access and approval only authorized team members can edit or approve changes. This helps keep the knowledge base and FAQ answers accurate and organized.

4. Interactive & Multimedia Support

The FAQs become engaging with interactive media such as images, videos, and step-by-step guides. Whether it’s a quick how-to video or a troubleshooting GIF, multimedia helps users get answers faster than maybe plain text could.

FAQ Tools and Software: Our Top Picks

• Knowmax
• Tidio AI FAQ Chatbot
• HelpCrunch

1. Knowmax

Knowmax is an AI-powered knowledge management platform that makes FAQ creation easy. It offers a robust knowledge base with dynamic decision trees, articles, visual guides, and more. With its powerful features, you can create FAQs smoothly and quickly.

Create Interactive FAQs Seamlessly With Knowmax

2. Tidio AI FAQ Chatbot

Tidio’s AI-driven chatbot, Lyro, automates responses to FAQs using natural language processing. It engages users in human-like conversations by pulling relevant answers straight from your website’s FAQ section.

3. HelpCrunch

HelpCrunch is a customer support platform that combines live chat, a knowledge base, and automated messaging. It makes FAQs more interactive, helps customers find answers fast, and makes life easier for your support team.

Top 10 FAQ Software and Tools You Need to Check Out

1. Knowmax

Knowmax is an AI-powered knowledge management platform that helps you craft the perfect FAQ page. You can power your FAQ pages with a robust knowledge base consisting of various content formats.

With AI-powered search, decision trees, and omnichannel integration, Knowmax improves your self-service initiatives which reduces the dependency on support agents for repetitive queries.

By leveraging structured knowledge formats such as visual guides, dynamic decision tree, articles and more, you can improve response time, first call resolution (FCR), as well as customer satisfaction (CSAT).

Key features:

1. Centralized FAQ Management

• Helps create, update, and maintain FAQs in a structured repository.
• Offers real-time updates to ensure information is always current.

2. AI-Powered Search

• AI-powered search understands intent, delivering answers even if the user’s query isn’t an exact match.
• Predictive search auto-suggests relevant FAQs, reducing the time spent looking for solutions.

3. Dynamic Decision Trees for Guided Troubleshooting

• Interactive decision trees that guide users step by step to the right solution.
• Perfect for troubleshooting, process-driven FAQs, and complex queries that need clear, structured navigation.

4. AI-Driven Content Suggestions & Auto-Curation

• Analyzes user interactions to improve FAQ content over time.
• Identifies gaps in knowledge, trending topics, and frequently accessed queries to refine your FAQ strategy.

5. Omnichannel Distribution

• Seamlessly integrates FAQs across chatbots, mobile apps, help centers, IVR systems, and even agent desktops.
• Ensures consistent knowledge experience whether users are browsing, chatting, or calling support.

6. Advanced Analytics & Performance Tracking

• Provides detailed insights on FAQ usage and engagement.
• Enables dynamic content filtering, ensuring users see only the most relevant FAQs based on their location, profile, or past interactions.

7. Multilingual & Customizable Interface

• Supports multiple languages to cater to global audiences.
• Custom branding and formatting options for personalized FAQ experiences.

8. API & CRM Integrations for Seamless Connectivity

• Works with Zendesk, Salesforce, Freshdesk, and other CRM and help desk tools for customer support agents have instant access to the latest knowledge.
• Open APIs to embed Knowmax FAQs into any platform or app.

Why Choose Knowmax to craft the perfect FAQs?

✅ Improves self-service efficiency and reduces support ticket volume.

✅ AI-powered search ensures faster access to information.

✅ Guided workflows simplify troubleshooting for complex queries.

✅ Omnichannel support maintains consistency across platforms.

✅ Real-time analytics help optimize FAQ content based on user interactions.

Pricing:

Contact sales@knowmax.ai for pricing.

2. Tidio AI FAQ Chatbot

Tidio’s AI FAQ Chatbot, named Lyro, is an AI-driven chatbot solution integrated within the Tidio customer support platform. It is designed to improve customer support by automating responses to frequently asked questions.

Lyro uses artificial intelligence and natural language processing to engage in human-like conversations, providing instant answers based on information extracted from your website’s FAQ pages.

If a query extends beyond the available FAQ content, Lyro seamlessly redirects the conversation to a human agent for further assistance.

Key features:

• AI-powered FAQ responses
• Conversational AI for human-like interactions
• Seamless human handoff
• Automated learning & continuous improvement
• Multi-channel integration
• Customizable & easy setup

Pricing:

Tidio’s Lyro AI Chatbot offers a pricing structure based on the number of AI-handled conversations per month:

• 50 conversations: $39 per month
• 100 conversations: $75 per month
• 150 conversations: $110 per month
• 200 conversations: $140 per month

For businesses requiring more than 200 AI-handled conversations monthly, Tidio provides custom plans. Each Tidio account starts with 50 free Lyro conversations.

Additionally, Tidio offers other plans to cater to various business needs:

• Starter Plan – $29 per month
• Growth Plan – Starting at $59 per month

3. HelpCrunch

HelpCrunch is a customer support platform that can help build a structured FAQ section where customers can easily find answers to common questions.

It works like an online help center where you can organize articles into categories, add images and videos for better explanations, and ensure customers get quick solutions without contacting support. The smart search feature suggests relevant FAQs as users type, making it even easier to find answers.

HelpCrunch also allows businesses to customize their FAQ pages to match their branding, integrate FAQs into live chat, and track which articles are most helpful. By using AI-powered recommendations and automation, it helps reduce customer inquiries while improving user experience.

Key features:

• User-friendly knowledge base editor
• Advanced customization and branding
• Multilingual support
• SEO optimization
• Robust Analytics
• Feedback Collection

Pricing:

• Basic Plan – $12 per team member per month
• Pro Plan – $20 per team member per month
• Enterprise Plan – Custom pricing tailored to specific business requirements

4. Zendesk

Zendesk is a customer service platform that offers FAQ capabilities through its Help Center feature.

The Help Center is like an organized online library where you can create and manage FAQs, tutorials, and guides. Customers can search for answers, browse categories, and even watch videos or view images that help explain solutions. Zendesk also allows FAQs to be translated into multiple languages.

It leverages AI-driven insights and collaboration tools so that the FAQ content remains up-to-date and easily accessible across multiple channels.

Key features:

• Smart knowledge base and Help Center
• AI-powered suggestions & automation
• Team publishing
• Robust search engine
• Multilingual & customizable Content

Pricing:

Zendesk offers different plans to accommodate different business needs:

• Suite Team: At $55 per agent/month (billed annually)
• Suite Growth: Priced at $89 per agent/month (billed annually)
• Suite Professional: For $115 per agent/month (billed annually)

5. Document360

Document360 is a knowledge management platform that can create and manage FAQ sections efficiently.

It works like a structured online knowledge base, where you organize FAQs into specific categories, making it easy for customers to find answers. The built-in intelligent search suggests relevant articles as users type, to get the right information quickly.

Document360 also supports rich media content so you can add images, videos, and code snippets to enhance FAQs.

Key features:

• Structured knowledge base & FAQ management
• AI-powered search & smart suggestions
• Collaboration & version control
• Multilingual support & content localization
• Embeddable widgets & integrations
• Analytics & customer insights

Pricing:

Document 360 offers 3 major pricing plans:

• Professional Plan for growing teams
• Business Plan for mid-sized businesses
• Enterprise Plan for large organizations

6. Zoho Desk

Zoho Desk is a feature-rich help desk and customer support platform that includes a robust FAQ and knowledge base system to create a self-service portal for customers.

It organizes FAQ articles, categorizes them for easy navigation, and integrates them with live chat, email support, and AI-powered assistants to enhance the customer experience.

Zoho Desk features smart search functionality, where customers can quickly find answers by typing keywords, and AI-powered recommendations that suggest the most relevant FAQ articles based on customer queries.

Zoho Desk is similar to Zendesk in many ways, offering a structured knowledge base, AI-powered search, multi-language support, and customization options. However, Zoho Desk is a more budget-friendly option, making it a great choice for small to mid-sized organizations.

Key features:

• Structured knowledge base & help center
• AI-powered search
• Multi-brand help centers
• Customizable FAQ pages & branding options
• Multi-language support
• Analytics & performance tracking for FAQ optimization

Pricing:

• Free Plan – $0 per agent per month
• Standard Plan – $14 per agent per month (billed annually)
• Professional Plan – $23 per agent per month (billed annually)
• Enterprise Plan – $40 per agent per month (billed annually)

7. Helpjuice

Helpjuice is a knowledge base software designed to create structured, searchable, and customizable FAQ sections. It helps build a self-service knowledge hub where customers and employees can easily find answers to common questions, reducing the need for direct support.

It offers advanced search functionality and also collaboration tools. With powerful analytics you get insights into how FAQ content is performing, which articles are most viewed, and where customers might be struggling to find answers.

Key features:

• Customizable knowledge base & FAQ management
• Advanced search functionality
• Collaborative editing & version control
• Analytics & performance tracking
• Multi-language support
• Seamless integrations with other tools
• AI-powered article suggestions

Pricing:

• Starter Plan – $120 per month; User Limit – Up to 4 users
• Run-Up Plan – $200 per month; User Limit – Up to 16 users
• Premium Limited Plan – $289 per month; User Limit: Up to 60 users
• Premium Unlimited Plan – $499 per month; User Limit: Unlimited users

All plans come with a 14-day free trial.

8. Stonly

Stonly is a knowledge base software designed to provide better customer support through interactive, step-by-step guides.

Instead of simply listing questions and answers, Stonly enables businesses to create dynamic FAQ experiences that guide users through troubleshooting, onboarding, or product-related questions in a more engaging way.

Stonly’s FAQ system can be embedded directly into websites, apps, chat widgets, and help centers, ensuring that users get answers exactly where they need them. Businesses can also customize the FAQ design to match their brand and monitor analytics to see which FAQ guides are performing best and where improvements are needed.

Key features:

• Interactive step-by-step guides
• Decision tree-based FAQ navigation
• Embeddable FAQ widgets for websites & apps
• Customizable FAQ design & branding
• Multi-channel integration (Chat, help centers, etc.)
• Analytics & performance tracking
• Multi-language support
• AI-powered suggestions & personalization

Pricing:

• Small Business Plan – $199 per month (billed annually) or $249 per month (billed monthly)
• Enterprise Plan – Customized pricing based on specific requirements

9. HappyFox

HappyFox is a customer support and help desk platform that includes a powerful FAQ and knowledge base system, designed to provide self-service support to customers. Instead of relying solely on agents to answer repetitive queries, HappyFox allows you to create and manage a structured FAQ section.

It combines search-friendly, customizable, and multilingual FAQ management with deep analytics to ensure that customers can quickly and efficiently resolve their queries without waiting for human support.

Key features:

• Searchable knowledge base
• Customizable FAQ design & branding
• Mobile-friendly & responsive interface
• Multi-language support
• Role-based access for team collaboration
• Analytics & performance tracking
• Customer feedback collection on FAQ articles
• Category-based organization for FAQs

Pricing:

• Basic Plan – $24 per agent per month (billed annually)
• Team Plan – $49 per agent per month (billed annually)
• Pro Plan – $99 per agent per month (billed annually)
• Enterprise Pro Plan – Custom pricing

10. Slab

Slab is a modern knowledge management and documentation platform that can be used for building and managing an internal FAQ system.

It provides a centralized space for teams to document frequently asked questions, ensuring that employees or customers can quickly find accurate answers without relying on repeated manual responses.

Slab combines content organization, powerful search capabilities, and integrations to create a structured and accessible FAQ repository. With real-time collaboration, version control, and role-based permissions, it maintains up-to-date and well-structured FAQs.

Key Features:

• Searchable knowledge base with AI-powered search
• Nested collections for structured FAQ organization
• Seamless integrations with Slack, Google Drive, GitHub, and more
• Real-time collaboration with version history tracking
• Role-based access control
• Minimalist and responsive design
• Analytics and engagement tracking

Pricing:

• Free Plan – $0 per user/month; Up to 10 users.
• Startup Plan – $6.67 per user/month (billed annually); Unlimited users, 3 guests per user.
• Business Plan – $12.50 per user/month (billed annually); Unlimited users, 5 guests per user.
• Enterprise Plan – Custom pricing; Minimum of 100 users, unlimited guests.

FAQs