Designed to handle the complexity of vehicle sales, financing, and after sales, Knowmax enables you to deliver answers promptly across every channel. With enterprise-grade compliance and multilingual capabilities, your teams can scale securely while ensuring customers always feel supported from showroom to service bay.Â
Always accurate. Always compliant. Always customer-first.Â
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Your customers expect fast, reliable, and empathetic support whether they’re exploring models online, finalizing financing, scheduling service, or dealing with unexpected repairs on the road. At the same time, you’re balancing OEM standards, dealership processes, compliance requirements, and ever-changing customer expectations.
That’s where our AI-powered Knowledge Management System transforms the game:
No more scrambling for details. Our Agentic AI listens, guides, and automates workflows whether it’s resolving a financing query, scheduling a service appointment, or configuring the right vehicle so your agents deliver accurate, personalized solutions in record time.
Our Conversational AI instantly understands intent and retrieves the one right answer from your knowledge base, ensuring consistent responses across warranty coverage, financing terms, service intervals, and every customer interaction.
Vehicle models, safety regulations, and financing policies change fast. With Gen AI authoring, your content stays fresh, multilingual, and compliance-ready so you are always aligned with manufacturers, dealers, and customer expectations.
Interactive visual guides and agent workflows turn even the most intricate automotive processes like insurance claims, trade-in evaluations, or advanced service procedures into clear, step-by-step flows so every agent gets it right the first time.
No more toggling between dealership management systems, CRM tools, and service software. Access knowledge right inside your core systems with our browser extension so your teams can work faster, smarter, and stress-free.
From instant compliance alerts to built-in onboarding and training, we help you reduce errors, cut ramp-up time, and keep every team member aligned with brand standards, service excellence, and regulatory requirements.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.
By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.
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