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Global Telecom player transforms CX and achieves $60,000 cost savings

The client is a Fortune 500 Telecom Group with Middle East Operations and is part of a large global telecom group with 22 country operations across continents. The client lacked an intuitive Knowledge base to deliver actionable and contextual knowledge to agents, causing CX metrics to drop rapidly.

With Knowmax knowledge management platform, the client achieved:

$60,000 cost savings with AI content migration

Content migration completed in 60 man-days of effort v/s 360 man-days

Improvement in CX metrics like C-SAT, FCR, and NPS

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