Designed to handle the complexity of billing, service requests, outages, and regulatory compliance, Knowmax ensures customers always get instant answers across every channel. With enterprise-grade security and multilingual capabilities, your teams can scale support while keeping communities informed.
Always accurate. Always compliant. Always customer-first.
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Global Leaders
Customers expect fast, reliable, and empathetic support—whether they’re paying bills, reporting outages, understanding usage, or exploring green energy programs. Meanwhile, your teams must balance regulatory requirements, service processes, and rising expectations for transparency and trust.
That’s where our AI-powered Knowledge Management System transforms the game:
No more scrambling for policy details. Our Agentic AI listens, guides, and automates workflows (whether it’s resolving a billing dispute, scheduling a meter check, or explaining rate plans) so agents deliver accurate, personalized solutions in record time.
Conversational AI instantly retrieves the one right answer from your knowledge base, ensuring consistent responses on outages, billing options, renewable programs, or service restoration updates.
Rates, regulations, and service policies change quickly. With Gen AI authoring, your content stays fresh, multilingual, and compliance-ready, always aligned with regulators, service standards, and customer needs.
Interactive guides and workflows make complicated processes (like outage reporting, energy efficiency rebates, or new connection requests) simple, step-by-step flows every agent can handle with confidence.
No more toggling between CIS, CRM, and outage management tools. Access knowledge directly within your core systems so your teams work faster, smarter, and stress-free.
From instant compliance alerts to built-in onboarding, we reduce errors, cut ramp-up time, and ensure every team member stays aligned with regulatory standards and service excellence.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.
By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.
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