Connected CX: The catalyst for sustained growth

“Did you know that 86% of buyers would be willing to pay more for better customer experience?”
It’s time for businesses to start redefining their customer experience strategy, considering that is one of the key brand differentiators today.

Here’s what to expect from learnings of global CX leaders:

• Connected CX and how it is crucial to brand perception
• Components of connected ecosystem
• Role of contact center solutions in delivering brand promises during COVID-19
• Knowledge Management for self service & increased efficiency
• How conversational AI drives impactful customer relationships
• ROI – How to link your CX initiatives with ROI