Single page articles allow for comprehensive detailing of information for users and support front liners. Knowmax’s Single Page Articles allow ease of creation as well as editing of existing content. With set permissions based on roles assigned, back-office teams can create, edit and publish articles that can be used on the front end, or your website. The body of an article contains a detailed description of the instructions/information that you want to convey to your users. A backend author/user can choose from various font families to personalize content as per brand guidelines. Structuring articles becomes a lot easier with editing tools like ordered/unordered lists and alignment options.
Make the important bits of information stand out of a single-page article. Built-in tabs can edit the text as Bold or Underlined. Also, a feature here helps user to remove font styles. An option to highlight keywords or phrases allows end-users to find and identify particular catchphrases they are looking for. The indent options available on Knowmax’s back-end platform help in formatting information according to user needs. From quotes to format heading options and choosing text styles, choose what fits best for the presentation of your knowledge.
Hyperlinks allow authors to link any webpage to the articles published on Knowmax’s knowledge base. To add a hyperlink to a word or phrase within the content of Knowledge articles, the user simply has to select the said word/phrase and click the ‘link’ button on the toolbar. The hyperlinked text can be displayed as it is, or changed as per requirement. The URL once embedded into the word/phrase in an article, can be opened in the same tab or a new one. However, it is recommended to ‘check the box’ to permit opening the webpage URL in a new window.
Is your article missing the structure and neatness of a spreadsheet? The Knowmax backend platform allows authors and admins to add tables to a single page article. These tables can be customized as per user requirement up to a certain number of rows and columns. Tables and ready spreadsheets of any size can be copied from Excel Sheets on to the platform as well.
Make your information-heavy articles more interactive using images. An author can add images in formats like .png, .jpg, and .jpeg in between paragraphs or sections. These images act as breakers between lengthy texts or be used to explain a concept better. Info-graphics, charts, and screenshots can also be added for better insight into bulky data. Images added are of their original size and can be edited by dragging the markers to increase or decrease the size of the image. However, increasing the dimensions of an image more than that of its original size, may result in distortion of pixels.
Increase user engagement while ensuring retention of knowledge by adding videos and GIFs to a single page article. Videos that explain concepts, processes and related information can be useful to give context to the user. Knowmax allows authors to add videos from YouTube, Vimeo, Vine, Instagram, DailyMotion, Youku amongst others. On clicking the ‘video’ button on the toolbar, a dialogue box asking for the URL of the said video appears. The video works just as it would on any of its source platforms.
With the Code View feature, code acceptability becomes much easier, even in articles. A user can insert or write HTML code using Knowmax to make a knowledge article work for them. Enable more interaction and engagement with front-end users with this feature.
For better navigation through information about a topic, Knowmax allows for the interlinking of various modules into a single page article. This feature not only makes understanding more interactive, but it also builds relevancy of said content using decision trees and visual guides. FAQs on similar information can also be embedded in an article to provide answers to other related user concerns. Using the ‘Linking’ tab on the extreme right of the screen, the author can choose from Decision Trees, Picture Guides and FAQs to link to an article. Predictive search helps in looking up the module required with keywords. A web link can also be attached along with modules. The front-end will display the linked module and attached link at the bottom of the article, in clear view of the user.
Enterprise knowledge management system helping achieve CX goals
