Interactive Decision Tree Software To Simplify Call Center Customer Service
- Turn complex SOPs into next best action steps
- Create logical scripts for customer support
- Automate self-service and enhance CX
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Improved First Contact Resolution rate
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Mistake proof solutions with improved next best action
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Reduce Average Handle Time
Knowmax interactive decision trees software provide an auto traverse option for any customer questions. The feature makes support teams not miss any crucial steps while interacting with customers. This leads to accurate resolutions and happy customers.
Create simple or complex decision trees with options to add, edit, and delete a guidance step or user response. Make customized scripts for customer support agents with Knowmax’s DIY interactive decision tree software.
With an integrated interface, link a guidance step to any node in the decision tree. Nodes can be linked to jump or skip unnecessary steps to reduce response time. Media attachments can be added to nodes to speed up resolution.
Collect customer data through CRM integrations and track each customer’s journey. With correct customer data always at your disposal, provide the best solutions for individual customer problems.
Explore time spent on every node, usage analytics, efficiency, and resolution rate of each decision tree through a unified dashboard. This helps analyze data all around to improve on the existing knowledge base and shape CX strategy.
Online interactive decision trees software lets enterprises across telecom, health care, BFSI, and more create crisp, mistake-proof resolutions for simple or complex customer queries. The no-code DIY feature of the decision tree tool allows easy knowledge creation and sharing for support teams. This enables exceptional CX through assisted and digital channels.
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Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Nearly 60% of customers feel that long holds and wait times are the most frustrating parts of a service experience. With interactive decision tree software, enterprises can create guided step-by-step workflows for resolutions in just a few steps. From quick troubleshooting to auto traverse steps through CRM integration, enhance customer experience with the online decision tree maker.
Read full blogless time to deliver answers
increase in C-SAT
queries self served
less employee onboarding time
Do users need to remember decision tree titles for search?
Can decision tree steps be automated?
How long does a user take to learn the decision tree tool?
Are decision trees accessible across departments on Knowmax platform?
Can we check detailed usage feedback of decision trees?
Can we migrate existing content to create a decision tree?
