How to choose a knowledge management system?
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Km Score

See where you stand!

What best describes your current KB?

Do you have cognitive automation-driven decision trees to aid agents in the next best action?

Do you have visual and video-based support?

How are your agents currently accessing these guides?

Is your KB integrated with self-service channels (website, app, chatbot, social media) and acting as a single source of truth?

Does your KM platform have step-level analytics?

What are your biggest challenges with your existing Knowledge management?

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Enterprise knowledge management system helping achieve CX goals

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