Create graphic trees with the main query and add answers in a step-by-step manner. Add the guidance step first and click on the ‘+’ to create direct nodes to write user responses. You can use ‘ᵛ’ which works as a drop-down to select multiple options including formatting and deleting the node.
Create interactive UI with different custom settings. You can choose from the three main types of templates. Currently, you can choose for your graphic tree to be presented in default mode, through image theme by uploading images or selecting a color theme. There are 5 standard color palettes you can choose from.
When we say no-code DIY scripting, we mean it. With integrated APIs using GET and POST methods, you can set the parameters to filter customer information. This method helps you optimize customer service with no coding required from your end.
On each node you can select ‘link guidance step’ and go to the node you want to link it to and select ‘endlink node’, this links both the nodes in the graphic tree. In addition to this, nodes can be linked to modules such as FAQs, articles, etc. Linking modules can be done from the ‘linking’ window.
Once you are done creating the graphic tree, you may select options that mark the end of the resolution. Under the ‘user response linking’ bar you can tick the node that marks the final step. After this, as an activity for your agent, you can integrate a quiz designed to test agents knowledge to this final node.
Your graphic trees might need a revamp. How do you know this? Through the analytics in the backend. Feedback analytics on the site help understand the usage of various decision trees. It can determine through feedback if it was helpful in resolution or not. Measuring efficiency like this you can repeat the process by cloning or creating a new graphic tree.
Enterprise knowledge management system helping achieve CX goals
