Create Decision Trees

Let the interactions be simple, effective and engaging for users as well as customers. Make agents able to understand well while creating resolution nodes for customers. Create user responses effortlessly with plenty of options to configure content availability across customer touch points.

Create Decision Trees

Format Content

Curate content with easy to optimize tools and options such as Font style, Bold, Italic & Underline. Shape and customize content that is favorable to user’s point of view.

Add Responses

Make a remarkable graphical representation of resolutions and add multiple responses suitable to customer issues; beginning from guidance root node to other steps.

Upload Media

Information which is visually appealing and include the engaging elements, it shows highly satisfied results in entire customer experience journey. Content authors or administrators can effortlessly attach media files such as images, videos. Select media upload option to add pictures from computer system for any node. You can also choose to add media files in gallery for future requirements.

Add URL

Make information comfortable to read while defining it with other web links. Choose the parent node for inserting URL with it. Input URL to configure potential details regarding the issues and resolution topics. Simply input the related link in the text box and click add link.

Mark Final

 

  • Content Highlight

Emphasize on crucial aspect or part of content that needs to look prominent for customers. Highlight the specific sections of your curated content.

  • External Link

Insert the links with assistance nodes and guides. Each hyperlink can be configured to another open page containing descriptive information on the related topic.

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