Curate content with easy to optimize tools and options such as Font style, Bold, Italic & Underline. Shape and customize content that is favorable to user’s point of view.
Make a remarkable graphical representation of resolutions and add multiple responses suitable to customer issues; beginning from guidance root node to other steps.
Be flexible in interlinking guidance nodes in the case of similar category resolutions and link a parent node to other end node of the guide.
Various content modules can be set up and interlinked with each other to enable seamless information access. The construction of content based on modules becomes easier when there is option to insert, attach or interlink attachments available in different sizes and formats such as Articles, FAQs, Picture Guides.
Information which is visually appealing and include the engaging elements, it shows highly satisfied results in entire customer experience journey. Content authors or administrators can effortlessly attach media files such as images, videos. Select media upload option to add pictures from computer system for any node. You can also choose to add media files in gallery for future requirements.
Make information comfortable to read while defining it with other web links. Choose the parent node for inserting URL with it. Input URL to configure potential details regarding the issues and resolution topics. Simply input the related link in the text box and click add link.
Emphasize on crucial aspect or part of content that needs to look prominent for customers. Highlight the specific sections of your curated content.
Insert the links with assistance nodes and guides. Each hyperlink can be configured to another open page containing descriptive information on the related topic.
Enterprise knowledge management system helping achieve CX goals
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