Digital transformation for effective engagement & seamless customer experience (CX)

70% of companies have accepted digital transformation. Have you?

  • Refocus digital efforts towards changing customer expectations
  • Use AI to improve business operations
  • Enable remote-work models to drive productivity
Digital transformation for effective engagement & seamless customer experience (CX)

How Knowmax can help you in your digital transformation initiatives

Consistent Knowledge Flow

Consistent Knowledge Flow

Structuring your organizational knowledge in digital folders. Keeping all the knowledge seekers updated in real-time. Enabling information consistency across assisted as well as digital channels.

Centralized information repository

Centralized information repository

Making searchability & findability of actionable information with exceptional techniques available on a unified platform. A single integrated platform for all your needs.

Blend of support teams & innovation

Blend of support teams & innovation

Tech driven knowledge components helps in maintaining the digital balance between support teams and customers; turning complexities into hassle-free experiences.

Robust Analytics on data efficiency

Robust Analytics on data efficiency

Data-driven insights enable agents to discover content performance and its usage for consumer related queries; assists to keep check on most searched content.

Self-service suit of knowledge

Self-service suit of knowledge

Make agents as well as customers feel at ease through self-care knowledge platform. Ensure faster resolution to customer queries.

Step by step digital transformation strategy

API Integration

API Integration

With comprehensive API integration feature, easily manage team’s productivity partaking minimal efforts. Descriptive interface assist user to curate and understand knowledge operations.

Assisted & digital deployments

Assisted & digital deployments

Enrich user experience through positioning interaction processes covering your connected touch points. Easy deployment features enhance brand’s flexibility to reach multitude of customers.

Multilingual support

Multilingual support

Get no more issues while assisting in several languages with our multilingual support capabilities. With distinctive and explanatory user interface, help agents to quickly resolve queries in native language.

Digital transformation for multi-faceted benefits

Agility, flexibility, scalability and eventually, digital transformation (or digitisation) should be a strategic priority for businesses of all sizes

Finance

Finance

Financial sector becomes the pivot for economic development thus establishing critical need for digital transformation. Customers want to have simple select options for their investment patterns and post their query online. A repository gets build automatically but it requires the backend teams to coordinate in displaying updated knowledge by the seconds.

Banks

Banks

With banking trends changing to net banking and mobile banking, digitisation is inevitable. Customers now want complete set of solutions to be available on the click of a button. From loan allowance to automated payments, digitization helps customers invest, and keep a timely track of their money.

Telecom

Telecom

Aligning customer engagement with best-in-class digital strategy to meet rising customer expectations. Mobile network operators are transforming into a more customer-centric & mobile-first world for enhanced customer experience.

Learn how Knowmax can help you in digital transformation initiatives

Our expertise in industry driven framework

Case Studies

Case studies

knowledge Hub

Knowledge Hub

Blog

Blog

On-Demand Webinar

On-Demand Webinar

Trusted by

Integrations with tools that you choose

Zendesk
Freshdesk
Salesforce
Freshchat
Ameyo
Talkdesk
3rd Party
Applications
CRM

Custom CRM

Bot

Chatbots

OMS

OMS Platform

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