Structuring your organizational knowledge in digital folders. Keeping all the knowledge seekers updated in real-time. Enabling information consistency across assisted as well as digital channels.
Making searchability & findability of actionable information with exceptional techniques available on a unified platform. A single integrated platform for all your needs.
Tech driven knowledge components helps in maintaining the digital balance between support teams and customers; turning complexities into hassle-free experiences.
Data-driven insights enable agents to discover content performance and its usage for consumer related queries; assists to keep check on most searched content.
Make agents as well as customers feel at ease through self-care knowledge platform. Ensure faster resolution to customer queries.
With comprehensive API integration feature, easily manage team’s productivity partaking minimal efforts. Descriptive interface assist user to curate and understand knowledge operations.
Enrich user experience through positioning interaction processes covering your connected touch points. Easy deployment features enhance brand’s flexibility to reach multitude of customers.
Get no more issues while assisting in several languages with our multilingual support capabilities. With distinctive and explanatory user interface, help agents to quickly resolve queries in native language.
Agility, flexibility, scalability and eventually, digital transformation (or digitisation) should be a strategic priority for businesses of all sizes
Financial sector becomes the pivot for economic development thus establishing critical need for digital transformation. Customers want to have simple select options for their investment patterns and post their query online. A repository gets build automatically but it requires the backend teams to coordinate in displaying updated knowledge by the seconds.
With banking trends changing to net banking and mobile banking, digitisation is inevitable. Customers now want complete set of solutions to be available on the click of a button. From loan allowance to automated payments, digitization helps customers invest, and keep a timely track of their money.
Aligning customer engagement with best-in-class digital strategy to meet rising customer expectations. Mobile network operators are transforming into a more customer-centric & mobile-first world for enhanced customer experience.