Call Deflection
Higher CSAT & NPS Scores
Reduce Hold & Handle Time
Optimized OPEX
Increase Digital Penetration
Experience of tech support for Tier 1 Telecom Operators & Enterprises with cutting edge knowledge management solution
Ready Repository Of 18,000+ Devices
Learn more...Decision Trees, Visual Guides & Content Management
Learn more...AR Support with Co-Browsing & Remote Assistance
Learn more...Telecom Ready Chatbot & Self Service Portfolio
Learn more...Solutions For IoT, 5G & Smart Home Solutions
Learn more...Call Quality at
Contact Center
Successful Chatbot
Interactions
Improvement
in FCR
Improvement in Call
Documentation
Annual Cost
Savings
ROI Achieved &
Savings Post that
Years of
Telecom Experience
Updated on a real-time basis, we have a ready repository of over 18,000 connected devices including branded & non-branded smartphones, wearables, routers, IPTVs, & more. With over 40 scenarios related to troubleshooting & installation for devices, it helps in faster device onboarding & troubleshooting. Our clients have deployed these guides across their website, and self-care app, and are also being used by contact center agents to resolve any device-related queries.
Create cognitive decision trees to convert complex workflows & processes into easy to navigate step-by-step guides delivering next best action for agents which helps in 100% accuracy with right probing and resolution. Visual guides help in faster adoption using a pictorial representation of devices, CRMs, Apps & more. A robust Knowledge Management Software helps in effective creation, curation & distribution of content across all assisted & digital channels.
Augmented Reality (AR) support helps agents & customers to visually navigate and resolve device-related queries. Agents at contact center can see the live feed only after customers’ consent and can then educate the customers to remotely resolve issues. This helps in reducing field trips for enterprises and faster resolution with the help of co-browsing and white-boarding.
Knowmax provides telecom ready chatbot & self-service portfolio that allows network operators to engage effectively with subscribers across digital properties such as chatbots, websites, self-care app, social media & more. This helps in deflecting calls at contact centers using NLP & AI-powered knowledge management software. This allows customers to resolve queries on their own as a part of the overall digital transformation strategy.
Advancement of 5G will revolutionize customer experience completely; however, MNOs, MVNOs, MVNEs, ISP & Broadband players need to ensure seamless onboarding & installation along with solid adoption and usage of these technologies. Knowmax offers custom guides & customer journey walkthroughs to ensure that your subscribers make the best of the new solutions around 5G, IoT & Smart Home Solutions which will lead to an overall increase in revenue.
21% improvement in FCR with Knowmax for leading Telco
90% Call Quality Achieved
21% Improvement in FCR Accuracy
30.5 Million Hits on our Platform
73% transactions of a leading Telco handled by Knowmax AI chatbots
1.2 Mn Transactions handled on chatbots
12% Improvement in first time resolutions
73% Transactions without transfers
46% reduction in call volume of leading Telco by Knowmax
39%
Increase free up talent
46%
Reduction in call volume
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
