Empower your operations with an AI-driven knowledge management platform built for mobile carriers, broadband providers, and network operators. Knowmax ensures customers always receive accurate, consistent answers across every channel. With enterprise-grade security and multilingual capabilities, your teams can scale support while keeping subscribers connected.
Always accurate. Always compliant. Always customer-first.
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Global Leaders
Subscribers expect fast, reliable, and empathetic support – whether they’re paying bills, troubleshooting dropped calls, upgrading devices, or exploring new 5G bundles. Meanwhile, your teams must balance regulatory requirements, complex OSS and BSS processes, and rising expectations for transparency and trust.
That’s where our AI-powered Knowledge Management System transforms telecom service delivery:
No more scrambling for plan details or roaming policies. Our Agentic AI listens, guides, and automates workflows (whether it’s resolving a billing dispute, activating a new number, or explaining international data roaming) so agents deliver accurate, personalized solutions in record time.
Conversational AI instantly retrieves the one right answer from your knowledge base, ensuring consistent responses on coverage queries, billing options, data usage, or network restoration updates.
Tariffs, roaming agreements, and network policies evolve quickly. With Gen AI authoring, your content stays fresh, multilingual, and compliance-ready—always aligned with regulators, service standards, and subscriber needs.
Visual how-to guides and interactive workflows make complicated processes (like number portability, device trade-ins, or network outage reporting) simple, step-by-step flows every agent can handle with confidence.
No more toggling between CRM, OSS, and billing systems. Access knowledge directly within your core platforms so your teams work faster, smarter, and stress-free.
From instant compliance alerts to built-in onboarding, we reduce errors, cut ramp-up time, and ensure every team member stays aligned with telecom regulations and service excellence.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.
By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.
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