Lite LMS to create training courses
Quiz Management to assess agent knowledge
Analytics to track agent performance
Knowmax Lite Learning Management system comes with a comprehensive training platform for call center agent training. Here, one can design content as per the needs of the roles. This material remains on the training portal for agents to access in various formats, like quizzes and full-fledged courses and many more.
With features like quiz management embedded into the knowledge management platform, an agent can assess themselves on how much they know while in contact with a customer. The Knowmax platform has an interface that includes training material right next to the call center script.
On Knowmax you can check agent knowledge and their progress with the training. After the course completion, assessments can be conducted through the learning management portal to certify the agents based on how much they grasped during training.
Any call center agent training progress can be tracked by the user and the management by looking at how many parts of a single course the user has taken. One can see the roadmap or the percentage of completion of a single course.
Training involves considerable time, money and effort. The Knowmax lite learning management comes as an additional module along with the knowledge management platform which reduces training costs by creating a single source of truth for all training resources.
41.7% of companies save huge training costs by implementing LMS. Knowmax Knowledge Management platform comes with an integrated LMS for efficient and cost-effective agent training, along with cutting-edge KM capabilities for superior CX.Get a demo
Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities. Their Al knowledge base became the brain of our Chatbot “Saeed”. This helps over 120 Contact Center Agents, as well as our customers on Mobile App, ChatBot & Website, engage with our brand regularly; helping us achieve our digital transformation goals.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax device knowledge management offers unique capabilities like picture guides and vast repositories of device information that have helped us enhance our CX. Knowmax is integrated with our Celcom Life App, pushing self-service and reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us throughout our Knowledge Management journey.
87% of millennials believe learning and development in the workplace are essential. Employee training is an integral part of any employee onboarding process. However, employee training is a time-consuming operation involving huge costs. A knowledge Management platform aids in faster and more efficient agent onboarding and training while reducing costs.Read here
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
How KM helps in call center agent training?
Knowmax KM platform comes with an integrated LMS for you to create a centralized training repository for faster and more efficient employee onboarding and training.
What is LMS?
LMS allows you to create e-learning courses, user guides, and product manuals to onboard new agents efficiently and provide refresher training to all call center agents.
How does KM reduce agent training costs?
KM enables you with a single source of truth for all information and enables agents with faster access to relevant knowledge. This improves on-the-job training and reduces agents’ time to proficiency, saving huge training costs
Can we track agent progress?
Knowmax provides a lite LMS with analytics and reports which provides detailed reports on agent progress with each course. You can track agent progress and gain insights for updating the training material.