Lite LMS to create call center training courses
Quiz Management to assess agent knowledge
Analytics to track agent performance
Knowmax Lite Learning Management system comes with a comprehensive training platform for call center agent training. Here, one can design content as per the needs of the roles. This material remains on the training portal for agents to access in various formats, like quizzes and full-fledged courses and many more.
With features like quiz management embedded into the knowledge management platform, an agent can assess themselves on how much they know while in contact with a customer. The Knowmax platform has an interface that includes agent training material right next to the call center script.
On Knowmax you can check agent knowledge and their progress with the training. After the course completion, assessments can be conducted through the learning management portal to certify the agents based on how much they grasped during training.
Any call center agent training progress can be tracked by the user and the management by looking at how many parts of a single course the user has taken. One can see the roadmap or the percentage of completion of a single course.
Contact center training involves considerable time, money and effort. The Knowmax lite learning management comes as an additional module along with the knowledge management platform which reduces training costs by creating a single source of truth for all training resources.
41.7% of companies save huge training costs by implementing LMS. Knowmax Knowledge Management platform comes with an integrated LMS for efficient and cost-effective contact center agent training and cutting-edge KM capabilities for superior CX.Get a demo
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
87% of millennials believe learning and development in the workplace are essential. Employee training is an integral part of any employee onboarding process. However, employee training is a time-consuming operation involving huge costs. A knowledge Management platform aids in faster and more efficient agent onboarding and training while reducing costs.Read here
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
How KM helps in call center agent training?
Knowmax KM platform comes with an integrated LMS for you to create a centralized training repository for faster and more efficient employee onboarding and training.
What is LMS?
LMS allows you to create e-learning courses, user guides, and product manuals to onboard new agents efficiently and provide refresher training to all call center agents.
How does KM reduce agent training costs?
KM enables you with a single source of truth for all information and enables agents with faster access to relevant knowledge. This improves on-the-job training and reduces agents’ time to proficiency, saving huge training costs
Can we track agent progress?
Knowmax provides a lite LMS with analytics and reports which provides detailed reports on agent progress with each course. You can track agent progress and gain insights for updating the training material.