Empower your agents in their digital adoption with visual how-to guides that they need while troubleshooting complex customer interactions. Intelligent visual assistance ensures the best for service agents and users by allowing for faster and efficient resolutions using interactive, self-service visual components of knowledge management systems.
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Knowmax bridges the gap between customers and contact center agents with visual customer assistance. Agents can visually guide customers to resolution which enhances agent efficiency while reducing average handle time of support tickets.
With Knowmax’s components of knowledge management, ensure easy findability of the right information and content to deliver resolutions for every customer query. Keep users engaged by using interactive pictures even for device configuration and troubleshooting.
Easy creation of customized visual self-service flows, embedded within contact center workflows boost smooth business operations and enhance customer experience. Choose from our on-cloud and on-premise delivery models with multi-lingual options that best suit your brand’s business needs.
Visual guides support resolutions for multiple devices like smartphones, smart televisions, routers, tablets, wearables, etc. With all-round support and guidance for a variety of devices, ensure that your support agents have answers to every possible query a consumer asks.
Knowmax’s picture guides can be integrated within your business’ current CRM software and backend solutions. Explore and track the usage of knowledge management components using a unified dashboard. Keep a track of frequent queries raised and guides used to deliver seamless resolutions.
Visual guides support resolutions for multiple devices like smartphones, smart televisions, routers, tablets, wearables, etc. With all-round support and guidance for a variety of devices, ensure that your support agents have answers to everything a consumer asks.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chabot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
According to Forrester – “66% of adults say that the vital thing a company can do is to value their time.” Customer experience is the prime factor for driving growth across industries. Visual how-to guides enable sure-shot guidance to businesses in customer experience initiatives. With the uncluttered, engaging and innovative interfaces, knowledge management components such as visual guides demonstrate information to customers through pictorial representation. Visual guide, Knowledge management amalgamated with Artificial Intelligence is one of the effective knowledge management components enable sure-shot guidance to businesses in customer experience initiatives.
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