Time to stop offering customer support through walls of text. Combine images, annotations, and guided actions to turn complex processes into simple visual steps that anyone can follow. Â
Click through each step with images, instructions, and visuals leading the way. Support feels better when you don’t have to figure everything out… you just follow along.Â
Easily convert any visual guide into a video walkthrough without any editing or external tools.Â
Make every guide feel like a natural extension of your brand. Add logos and customize backgrounds across steps to keep things on-brand.Â
Let customers help themselves and actually enjoy it. Visual guides can be embedded across your website, app, and chatbot so it is easy for customers to troubleshoot without raising a ticket.Â
Get a clear view of how your guides are being used. Leverage built-in analytics to fine-tune every flow, improve support outcomes, and keep your content one step ahead.Â
less time to deliver answers
increase in C-SAT
queries self served
less employee onboarding time
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It’s been a strong fit for your digital-first approach.
Ready APIs to integrate seamlessly with your in-house tools
