21% improvement in first call resolution with visual how-to guides

Empower your agents in their digital adoption with visual how-to guides that they need while troubleshooting complex customer interactions. Intelligent visual assistance ensures the best for service agents and users by allowing for faster and efficient resolutions using interactive, self-service visual components of knowledge management systems.

  • Navigation made easier
  • Effortless visual self-service guidance
  • Cloud-based tool

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21% improvement in first call resolution with visual how-to guides

Visual guide for contact center: Redefine customer engagement

Knowmax bridges the gap between customers and contact center agents with visual customer assistance. Agents can visually guide customers to resolution which enhances agent efficiency while reducing average handle time of support tickets.

Visual guide for contact center: Redefine customer engagement video icon

Access to real-time information with visual how-to guides

With Knowmax’s components of knowledge management, ensure easy findability of the right information and content to deliver resolutions for every customer query. Keep users engaged by using interactive pictures even for device configuration and troubleshooting.

Access to real-time information with visual how-to guides video icon

Effortless visual self-service guidance

Easy creation of customized visual self-service flows, embedded within contact center workflows boost smooth business operations and enhance customer experience. Choose from our on-cloud and on-premise delivery models with multi-lingual options that best suit your brand’s business needs.

Effortless visual self-service guidance Zoom icon

Visual engagement at every touchpoint

Visual guides support resolutions for multiple devices like smartphones, smart televisions, routers, tablets, wearables, etc. With all-round support and guidance for a variety of devices, ensure that your support agents have answers to every possible query a consumer asks.

Visual engagement at every touchpoint

Visual guide integrations & analytics

Knowmax’s picture guides can be integrated within your business’ current CRM software and backend solutions. Explore and track the usage of knowledge management components using a unified dashboard. Keep a track of frequent queries raised and guides used to deliver seamless resolutions.

Visual guide integrations & analytics

Picture guides for multiple devices

Visual guides support resolutions for multiple devices like smartphones, smart televisions, routers, tablets, wearables, etc. With all-round support and guidance for a variety of devices, ensure that your support agents have answers to everything a consumer asks.

Picture guides for multiple devices

86% of buyers are willing to pay more for great customer experience.

What Our Customers Say

How can knowledge management components help enhance customer experience?

How can knowledge management components help enhance customer experience?

According to Forrester – “66% of adults say that the vital thing a company can do is to value their time.”
Customer experience is the prime factor for driving growth across industries. Visual how-to guides enable sure-shot guidance to businesses in customer experience initiatives. With the uncluttered, engaging and innovative interfaces, knowledge management components such as visual guides demonstrate information to customers through pictorial representation.
Visual guide, Knowledge management amalgamated with Artificial Intelligence  is one of the effective knowledge management components enable sure-shot guidance to businesses in customer experience initiatives.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Our expertise in industry driven framework

Case Studies

Case studies

Knowledge Hub

Knowledge hub

Blog

Blog

On-Demand Webinar

On-demand webinar

Understand how visual guides can enhance your business’ CX

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