Don’t make customers hunt for answers. With Conversational AI search, they get fast and accurate answers from your knowledge base, without needing to memorize specific keywords.
Make self-service more accessible by offering in-app support, ensuring customers can find solutions conveniently, whether on mobile, desktop, or tablet.
Make issue resolution seamless for your customers with a variety of content formats—articles, FAQs, interactive decision trees, and visual how-to guides.
Use Gen AI to instantly create self-service articles and interactive process workflows for troubleshooting, setup, FAQs, etc.
Support customers worldwide by creating and publishing self-service FAQs and guides instantly in 15+ languages with Gen AI Translator.
Eliminate outdated information with real-time updates. Sync changes instantly across your self-service platform to ensure customers always access the most accurate, up-to-date solutions.
Track how customers interact with your self-service content. Identify popular topics, pinpoint areas for improvement, and refine resources to keep your knowledge base effective, relevant, and customer focused.
Encourage customers to rate and review content, helping you identify gaps and refine resources for better engagement and usability.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Ready APIs to integrate seamlessly with your in-house tools
