Knowledge Management in BPOs :
A guide to transformation

Current KM ecosystem at BPO & challenges faced
Knowledge Management Best Practices
Why invest in KM. What’s in it for BPO players
Global Success Stories (Case Studies)
How does a KM platform work in a contact center scenario

On-Demand Webinar

Speakers

Yatharth Jain (YJ)

Business & Growth

Knowmax

Dr. Liz Herman

Director - Knowledge Management

Senture

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