How to choose a Knowledge Management System?
Knowledge Management in BPOs :
A guide to transformation
- Current KM ecosystem at BPO & challenges faced
- Knowledge Management Best Practices
- Why invest in KM. What’s in it for BPO players
- Global Success Stories (Case Studies)
- How does a KM platform work in a contact center scenario
Speakers
Yatharth Jain (YJ)
Business & Growth
Knowmax
Dr. Liz Herman
Director - Knowledge Management
Senture
Let's talk CX
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