Guided Knowledge: The Key to CX Transformation for Jupiter

About 45 minutes

Must Watch For Leaders in:

  • Customer experience
  • Customer service
  • Digital Transformation
  • Training & Quality
  • Learning & development

When you know better, you do better!

This rings particularly true in customer service, where having the right knowledge at the right time makes or breaks your customer service.

Today, customers expect highly personalized & proactive support across touchpoints from their financial service providers, especially after the pandemic when the world shifted online like never before.

In this webinar, you’ll learn how moving from limited KM practices to dedicated KM solutions can help you deliver consistently outstanding CX across channels.

Join us to hear from one of our esteemed clients- Jupiter, India’s leading Fintech startup sharing their journey of transforming CX with a guided-assist-led approach towards knowledge management.

What You’ll Learn:

  • Top challenges financial service providers should address to improve CX
  • Role of a dedicated KM in transforming your CX function
  • Exclusive insights and best practices from Jupiter’s CX transformation journey to get your Km implementation right

Single source of truth delivered

A Knowledge Management Platform Created by Customer Experience Professionals.