Connect with Experts

    On-demand Webinar

    Exceeding the Needs of Customers Through Empowered & Equipped CX Agents

    Speakers -
    Sonal Jaitley

    VP Training & Quality

    IGT Solutions
    Peter Ryan

    President and Principal Analyst

    Ryan Strategic Advisory
    Yatharth Jain



    This Webinar is Best for Leaders in:

    • Customer Experience & Service
    • Digital Transformation
    • Training & Quality
    • Learning & Development

    With self-service gaining favor for solving standard issues, customers are now expecting agents to promptly help them with more nuanced & complex problems.

    However, 82% of contact center leaders still feel agents are spending too much time on inefficient processes and internal tasks within the contact center. Stress levels and burnout are adding to the problem, as over 53% of agents say they are likely to leave their organization within six months.

    Given this backdrop, prioritizing agent health & empowerment has never been more important.

    Join our live webinar where we talk to leading CX Experts about:

    • How is the contact center ecosystem evolving
    • Role of technology in agent enablement
    • What differentiates an average BPO from a great one