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Checklist
Top 7 Factors to Consider When Choosing a Knowledge Management
X Accelerate your Customer Service With AI and Knowledge Management
Agenda:
- Why is Customer Service important?
- How AI & Automation can improve agent productivity, reduce response time, and optimize costs?
- How Knowledge Management platforms and Integrations can empower agents and improve their efficiency?
- How do AI and Knowledge Management come together to develop better customer support?
Speakers
John Coles
Knowledge Management Consultant
Varian Medical Systems
Sana Qamar
Lead - Customer Success
Freshworks
Rahul Zutshi
Vice President-Marketing
Knowmax
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