CX-first Knowledge Management Platform
Knowledge experience made seamless - for you, your team, and your
customers.
Knowledge experience made seamless - for you, your team, and your
customers.
Trusted by
Global Leaders
We offers a versatile knowledge management platform tailored to streamline support across multiple industries.
Convert complex and lengthy SOPs into guided workflows
Interlink any content on Knowmax with workflow steps
Improve knowledge access by attaching important files & URLs with user responses
Create step-by-step picture guides for tough problems
Upload images individually or in bulk. Edit your images, text & add tips for each step
Create a new article or upload one from your computer
Interlink any content on Knowmax with the help article
Improve content clarity by embedding relevant files and URLs
Improve content clarity by embedding relevant files and URLs
You can also bulk upload FAQs from existing spreadsheets
Add a relevant title & keywords for your content. Add multiple keywords to enhance content findability
Select existing category or create a new one to organize your content
Select departments and channels to share your content
Get visibility into user engagement patterns with detailed reports
Analyze content usage, time spent, and user feedback to identify content gaps for improvement
Ditch siloed & inconsistent knowledge experiences. Switch to a single source of truth for ready access to actionable & contextual knowledge across channels for omnichannel CX.
Create new or edit existing articles, FAQs, workflows, or guides to ensure your knowledge management is always up to date. Attach relevant content from the platform, or external files, videos, and URLs to your content anytime as needed.Â
Get instant access to relevant knowledge with intuitive search. Filter content by title, category, publishing date, and use in-document search to instantly surface the exact content you need without tirelessly digging through files.
Cut through the noise and let your customers know you get their concerns. Integrate Knowmax with your digital channels & deliver easy, round-the-clock customer support through help articles, FAQs, guided workflows and more.
Eliminate frequent training challenges with a knowledge repository of training guides, video tutorials, help articles, and SOPs. Reduce employee training time and boost productivity with a dynamic knowledge hub for optimized operating costs.
Boost agent workflow and focus by eliminating screen toggling. Save time and effort with Knowmax’s chrome extension that powers ready access to knowledge from your company’s KM platform right where they are at the click of a button.
Get insights on user engagement patterns for your support content to understand user trends and pain points. Analyze the most frequented resources and their performance to identify opportunities to build better content.
21% improvement in FCR with Knowmax for leading Telco
90% Call Quality Achieved
21% Improvement in FCR Accuracy
30.5 Million Hits on our Platform
73% transactions of a leading Telco handled by Knowmax AI chatbots
1.2 Mn Transactions handled on chatbots
12% Improvement in first time resolutions
73% Transactions without transfers
46% reduction in call volume of leading Telco by Knowmax
39%
Increase free up talent
46%
Reduction in call volume
We've got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here's how we do it:
Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.
Our AI data migration engine speeds up the time to migrate content and minimises the manual effort and potential errors involved in the process.
We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Everything you need to know about the Customer Experience
industry in one place.
