CX-First Knowledge Management

Streamline Your CX Teams with a Single Source of Truth and Deliver:

  • Faster and Mistake-Proof Resolutions 
  • Elevated CSAT with reduced Average Handling Time 
  • Reduced OPEX with Self-Service Options 
Skyrocket your CX

Transforming information into actionable knowledge

Use interactive next-best actions for mistake-free resolutions

  • Use interactive next-best actions for mistake-free resolutions
  • Interlink any content on Knowmax with workflow steps
  • Improve knowledge access by attaching important files & URLs with user responses
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Visualize customer problems to ensure accurate solutions

  • Visualize customer problems to ensure accurate solutions
  • Visualize customer problems to ensure accurate solutions
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Draft support articles to resolve your customer’s problems

  • Draft a support article to resolve your customer’s problems
  • Interlink any content on Knowmax with the help article
  • Improve content clarity by embedding relevant files and URLs
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Create FAQs to answer your most common customer questions

  • Create FAQs to answer your most common customer questions
  • You can also bulk upload FAQs from existing spreadsheets
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Upload your content for approval and select distribution channels

  • Upload your content for approval and select distribution channels
  • Select existing category or create a new one to organize your content
  • Select departments and channels to share your content
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Review content performance with micro-segmented analytics

  • Get visibility into user engagement patterns with detailed reports
  • Analyze content usage, time spent, and user feedback to identify content gaps for improvement
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A knowledge management built for your team’s success

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Reduced Agent Error

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Ticket deflection to self-service

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Reduced time to proficiency

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Reduced support costs



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When our customers win, we win

Worried about content migration?

We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it:

Content Audit

Knowmax comprehensively audits your existing knowledge and identifies relevant content types to fit your knowledge adequately.

Content Migration

Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved in the process.

Quality Assurance

Once your existing knowledge base is migrated to Knowmax, we run quality checks to ensure no disconnects in your new knowledge base.

Seamless integrations with your existing CX tools

Ready APIs to integrate seamlessly with your in-house tools

Right Knowledge Always At Your Fingertips

See Knowmax in Action