CX-First Knowledge Management
Streamline Your CX Teams with a Single Source of Truth and Deliver:
- Faster and Mistake-Proof Resolutions
- Elevated CSAT with reduced Average Handling Time
- Reduced OPEX with Self-Service Options
Skyrocket your CX
Streamline Your CX Teams with a Single Source of Truth and Deliver:
Reduced Agent Error
Ticket deflection to self-service
Reduced time to proficiency
Reduced support costs
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it:
Knowmax comprehensively audits your existing knowledge and identifies relevant content types to fit your knowledge adequately.
Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved in the process.
Once your existing knowledge base is migrated to Knowmax, we run quality checks to ensure no disconnects in your new knowledge base.
Ready APIs to integrate seamlessly with your in-house tools
Right Knowledge Always At Your Fingertips
See Knowmax in Action
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