How to choose a knowledge management system?
[email protected]

CX-First Knowledge Management

Streamline Your CX Teams with a Single Source of Truth and Deliver:

  • Faster and Mistake-Proof Resolutions 
  • Elevated CSAT with reduced Average Handling Time 
  • Reduced OPEX with Self-Service Options 
Skyrocket your CX
Vodafone
CIMB
Tata
Etislat
Jupiter
WebHelp
Ooredo
IGT
Flipkart
Kredivo
Airtel
Ather

Transforming information into actionable knowledge

Use interactive next-best actions for mistake-free resolutions

  • Use interactive next-best actions for mistake-free resolutions
  • Interlink any content on Knowmax with workflow steps
  • Improve knowledge access by attaching important files & URLs with user responses
Talk to us
https://knowmax-ai-website.s3.amazonaws.com/wp-content/uploads/2023/05/29173621/DT.svg

Visualize customer problems to ensure accurate solutions

  • Visualize customer problems to ensure accurate solutions
  • Visualize customer problems to ensure accurate solutions
Talk to us
https://knowmax-ai-website.s3.amazonaws.com/wp-content/uploads/2023/05/29173747/PG.svg

Draft support articles to resolve your customer’s problems

  • Draft a support article to resolve your customer’s problems
  • Interlink any content on Knowmax with the help article
  • Improve content clarity by embedding relevant files and URLs
Talk to us
https://knowmax-ai-website.s3.amazonaws.com/wp-content/uploads/2023/05/29173242/Articles.svg

Create FAQs to answer your most common customer questions

  • Create FAQs to answer your most common customer questions
  • You can also bulk upload FAQs from existing spreadsheets
Talk to us
https://knowmax-ai-website.s3.amazonaws.com/wp-content/uploads/2023/05/29173433/FAQs.svg

Upload your content for approval and select distribution channels

  • Upload your content for approval and select distribution channels
  • Select existing category or create a new one to organize your content
  • Select departments and channels to share your content
Talk to us
https://knowmax-ai-website.s3.amazonaws.com/wp-content/uploads/2023/05/29174416/Content-Authoring.svg

Review content performance with micro-segmented analytics

  • Get visibility into user engagement patterns with detailed reports
  • Analyze content usage, time spent, and user feedback to identify content gaps for improvement
Talk to us
https://knowmax-ai-website.s3.amazonaws.com/wp-content/uploads/2023/05/29174830/Microseg-analytics.svg

A knowledge management built for your team’s success

~

Reduced Agent Error

~

Ticket deflection to self-service

~

Reduced time to proficiency

~

Reduced support costs



Download Case Study

When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.


Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.


Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.


VP Training , Quality & CX Digitization

Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.


Associate Director - T&Q and KM

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.


Group Customer Service Head

Worried about content migration?

We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it:

Content Audit

Knowmax comprehensively audits your existing knowledge and identifies relevant content types to fit your knowledge adequately.

Content Migration

Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved in the process.

Quality Assurance

Once your existing knowledge base is migrated to Knowmax, we run quality checks to ensure no disconnects in your new knowledge base.

Seamless integrations with your existing CX tools

Ready APIs to integrate seamlessly with your in-house tools

Right Knowledge Always At Your Fingertips

See Knowmax in Action

Knowledge by Knowmax

Everything you need to know about the Customer Experience industry in one place.

Visit our blog

Knowmax by KocharTech 2023. All right reserved.

We are using cookies to enhance user experience. Click Accept to give us your permission.
Accept Decline