Guide Your CX Teams with the Next-Best Actions

Interactive Call Center Decision Trees for Every Scenario:

  • Mistake-Proof Resolutions 
  • Improved Customer Satisfaction 
  • Reduced Average Call Handling Time 
Skyrocket your CX
Vodafone
CIMB
Tata
Etislat
Walmart
Concentrix
STC
Ooredo
IGT
tech mahindra
Kredivo
Airtel
Dream11
Jupiter
curry

Sneak peek into our customer service decision trees

Customize decision trees to match your brand identity

  • Create interactive UI with custom settings
  • Select themes & colors that resonate with your brand style
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Improve knowledge access by attaching important files & URLs with user responses

  • Reduce response time by cross-linking questions & user responses
  • Improve knowledge access by attaching important files & URLs with user responses
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Reduce response time by cross-linking questions & user responses

  • Link guidance steps (aka questions) with identical user responses for faster problem solving
  • Ensure quick & efficient content creation with seamless guidance step linking process.
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Auto-traverse decision tree steps using API integrations

  • Auto-traverse any step of the decision tree to deliver faster & personalized solutions
  • Set parameters to fetch and vet relevant customer information from CRM
  • Customize decision tree information based on CRM data
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Upload your content for approval and select distribution channels

  • Add a relevant title & keywords for your decision trees. Add multiple keywords to enhance content findability
  • Select existing category or create a new one to organize your content
  • Select departments and channels to share your content with
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Analyze user engagement patterns with micro-segmented analytics

  • Gather employee feedback to improve content quality
  • Get visibility into the entire user journey with detailed reports
  • Optimize workflows by assessing the exact steps agents take and time spent on each step
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Why our customers believe in us?

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Reduced agent error

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Reduced time to deliver answers

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Less employee onboarding time

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Queries self served



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When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.


concentrix

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.


ooredoo

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.


igt

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.


vodafone

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.


jupiter

Group Customer Service Head

Worried about content migration?

We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it:

Content Audit

Knowmax comprehensively audits your existing knowledge and identifies relevant content types to fit your knowledge adequately.

Content Migration

Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved in the process.

Quality Assurance

Once your existing knowledge base is migrated to Knowmax, we run quality checks to ensure no disconnects in your new knowledge base.

Well-integrated for wow experiences

Ready APIs to integrate seamlessly with your in-house tools

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zendesk
salesforce
freshchat
ameyo
genesys
appstore
talkdesk
freshdesk
chrome

Guided Decision Trees reduce response time by ~80%

Take Your Next-Best Action

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