Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
Quality and Training Director
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
Senior Manager-Process & Project Management
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
VP Training , Quality & CX Digitization
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
Associate Director - T&Q and KM
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Group Customer Service Head
Worried about content migration?
We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it:
Knowmax comprehensively audits your existing knowledge and identifies relevant content types to fit your knowledge adequately.
Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved in the process.
Once your existing knowledge base is migrated to Knowmax, we run quality checks to ensure no disconnects in your new knowledge base.
Seamless integrations with your existing CX tools
Ready APIs to integrate seamlessly with your in-house tools
Guided Decision Trees reduce response time by ~80%