Transform Contact Center Into Resolution Center With Decision Trees

Guide Your CX Teams with the Next-Best Actions

Interactive Call Center Decision Trees for Every Scenario:

Mistake-Proof Resolutions

Improved Customer Satisfaction

Reduced Average Call Handling Time

Skyrocket your CX

Sneak peek into our customer service decision trees

Customize decision trees to match your brand identity

Create interactive UI with custom settings
Select themes & colors that resonate with your brand style

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Improve knowledge access by attaching important files & URLs with user responses

Reduce response time by cross-linking questions & user responses
Improve knowledge access by attaching important files & URLs with user responses

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Reduce response time by cross-linking questions & user responses

Link guidance steps (aka questions) with identical user responses for faster problem solving
Ensure quick & efficient content creation with seamless guidance step linking process.

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Auto-traverse decision tree steps using API integrations

Auto-traverse any step of the decision tree to deliver faster & personalized solutions
Set parameters to fetch and vet relevant customer information from CRM
Customize decision tree information based on CRM data

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Upload your content for approval and select distribution channels

Add a relevant title & keywords for your decision trees. Add multiple keywords to enhance content findability
Select existing category or create a new one to organize your content
Select departments and channels to share your content with

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Analyze user engagement patterns with micro-segmented analytics

Gather employee feedback to improve content quality
Get visibility into the entire user journey with detailed reports
Optimize workflows by assessing the exact steps agents take and time spent on each step

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Why our customers believe in us?

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Reduced agent error

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Reduced time to deliver answers

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Less employee onboarding time

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Queries self served

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When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.

Group Customer Service Head

Worried about content migration?

We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it:

Content Audit

Knowmax comprehensively audits your existing knowledge and identifies relevant content types to fit your knowledge adequately.

Content Migration

Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved in the process.

Quality Assurance

Once your existing knowledge base is migrated to Knowmax, we run quality checks to ensure no disconnects in your new knowledge base.

Guide Your CX Teams with the Next-Best Actions

Sneak peek into our customer service decision trees

Customize decision trees to match your brand identity

Improve knowledge access by attaching important files & URLs with user responses

Reduce response time by cross-linking questions & user responses

Auto-traverse decision tree steps using API integrations

Upload your content for approval and select distribution channels

Analyze user engagement patterns with micro-segmented analytics

Why our customers believe in us?

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