How to Edit an Article?

You can easily edit an article with Knowmax. Here’s how:

1. Click on the Hamburger Icon to open the Navigation Menu.
2. Select “Manage Library” under Articles or learn how to create a new article here.
3. Click on “Drafts” tab under the Library section. Alternatively, you can use the search bar to locate the article.
4. Next, click the “Edit” icon.
5. Use the editing toolbar to edit and format the article as needed.
6. Once you have completed your article editing, click on “SAVE & PROCEED” to continue or “SAVE AS A DRAFT” to edit later.
7. Select the desired category, departments, and channels to securely distribute the article.
8. Next, scroll across the page and preview the article under the preview section for accuracy. You can click on the link icon to preview the file.
9. Click “UPLOAD FOR APPROVAL” to submit the article for review or “BACK” to make further edits.
10. A dialog box will appear asking if you want to publish the article in other languages. Click “NO” to publish in the current language or “YES” to auto-translate and publish in other preferred languages.

And that’s it! Once approved, your updated article will be published with the changes made. Keeping your articles updated ensures a seamless and efficient customer experience.