Turn complex workflows into interactive, step-by-step decision trees that help your teams and bots make the right move, every single time.
Add your prompt, be it long SOPs, detailed scenarios, or step-by-step solutions, and Max AI instantly creates interactive decision trees. Reduce the manual work. Input your prompt, and watch the magic happen. It’s that easy.
Equip agents with guided next-best-action workflows so they can deliver quality service every time. Add visuals, scripts, and other helpful resources so every agent is prepared for any question coming their way.
Take customer support to the next level with decision tree-powered chatbots and self-service. While chatbots provide real-time assistance, self-service empowers customers to resolve routine queries on their own, reducing escalations and freeing up your agents to focus on complex, high-value issues.
Translate your decision trees into 25+ languages without lifting a finger. Let AI do the heavy lifting, eliminating the time and effort spent on manual translations. Make your content multilingual in seconds and deliver exceptional support to every customer, everywhere.
With real-time tracking, monitor every interaction, see where customers go, how long it takes, and whether their issues are getting resolved. Easily analyze outcomes, gather feedback, and refine your approach to improve customer satisfaction and operational efficiency.
less time to deliver answers
increase in C-SAT
queries self served
less employee onboarding time
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It’s been a strong fit for your digital-first approach.
Ready APIs to integrate seamlessly with your in-house tools
