AI-Powered Agent Flows

Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

Deliver wow customer experiences with AI-powered agent flows that create and scale guided workflows in seconds. Designed to guide agents with step-by-step precision, enable self-service with ease and scaling effortlessly across channels.

Guide agents with step-by-step workflows for accurate resolutions

Reduce agent errors & improves call handling time by a mark

Track usage, identify gaps, and optimize performance continuously

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Automation to Adapt to Every Workflow

Ask AI – Fully Automated

Best for quick, low-risk tasks that need instant answers. From FAQs to password resets, everything is handled seamlessly without human intervention.

Decision Trees – Manual Oversight

Perfect for regulated industries where precision is critical. Every step is pre-defined, with human checkpoints to ensure accuracy and compliance.

Conversational AI – Guided Automation with Human-in-the-Loop

Ideal for moderate-complexity tasks that need guided steps and occasional human validation. Think troubleshooting flows, form submissions, or mid-level customer support.

Transform Agent Training with Knowmax LMS

Power Smart Recommendations with AI

Leverage AI to analyze every customer interaction in real time and suggest the most relevant workflow to agents for faster resolutions and a consistently delightful customer experience across every touchpoint.

Auto-Traverse Decision Trees Smoothly

Enable effortless progression through decision trees as AI dynamically navigates each step based on customer inputs. This reduces manual effort while maintaining full flexibility with the option to pause or override at any point.

Build Interactive Flows in Seconds Using AI

Transform complex SOPs or troubleshooting guides into interactive decision trees using AI. Max AI maps logic end-to-end in seconds, saving hours of manual workflow and knowledge creation and ensuring accuracy at scale.

Supercharge Self-Service

Take your customer support to the next level with AI-powered self-service flows. Guide customers step by step through troubleshooting or routine tasks, reducing ticket volume and delivering faster resolutions.

Track. Learn. Level up.

Get real-time visibility into how agent flows are used. Identify bottlenecks, usage trends, and performance gaps to continuously refine your processes.

Worried about content migration?

We've got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is
preserved and transferred without any hassle. Here's how we do it:

Content Audit

Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.

Migration

Our AI data migration engine speeds up the time to migrate content and minimises the manual effort and potential errors involved in the process.

Launch

We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free.

Testimonials

Trusted by industry leaders

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.