How to choose KMS?

Can’t decide between Knowmax and Zingtree?

Put simply, it comes down to your goals

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Deciding between Knowmax and Zingtree? Let’s make it easy for you.


Whether you’re exploring guided workflows and knowledge management for the first time or thinking about upgrading platforms, finding the right solution is important.

Here’s a quick comparison to help you pick the best solution for your goals.

Knowmax vs Zingtree in a nutshell

Feature Description
No-code Decision Trees Easily design guided, no-code workflows that help users and agents navigate through complex scenarios, ensuring consistent and accurate support.
AI Decision Tree Generator Automatically generate decision trees from text input using AI, speeding up workflow creation and simplifying content development.
Interconnect Different Module Seamlessly connect content from multiple modules like decision trees, visual guides, and FAQs to deliver a smooth customer experience.
Single Source of Truth Centralize all your knowledge in one platform to keep PDFs, SOPs, FAQs, articles, and more in sync, ensuring consistent, accurate information across support channels and teams.
Bulk Upload Files Effortlessly upload large volumes of content from your existing knowledge base, simplifying the migration and content management process.
Integrations Integrate with your existing CRM, customer service platforms, and AI tools to ensure smooth workflow and data sharing across systems.
Multi-format Content Creation Create a wide variety of content formats including FAQs, visual guides, decision trees, and articles to provide comprehensive knowledge and support.
Content Translation Easily translate content into 15+ languages, enabling your users across the globe to access and provide support effectively.
Multilingual Platform Access Access the entire platform in 15+ languages, allowing agents from different regions to work in their preferred language.
AI Search Retrieve information quickly and accurately from your knowledge base using AI-powered search.
AI Author Tools Leverage generative AI to summarize, create, and repurpose content across formats, enhancing productivity and content quality with minimal effort.
Analytics For Multiple Modules Gain insights into how knowledge is used across different formats such as FAQs, visual guides, decision trees, and articles, improving content and support strategies.
Learning Management System Create customized learning modules with quizzes and analytics to train and improve agent performance while tracking progress.
Reminders Enable users to set personal reminders for tasks, follow-ups, and deadlines, helping them stay organized and efficient.

*Note: This comparison is made as of 18th October 2024 and is subject to changes over time.

Knowmax At a Glance

Use interactive next-best actions for mistake-free resolutions

  • Convert complex and lengthy SOPs into guided workflows
  • Interlink any content on Knowmax with workflow steps
  • Improve knowledge access by attaching important files & URLs with user responses

Visualize customer problems to ensure accurate solutions

  • Create step-by-step picture guides for tough problems
  • Upload images individually or in bulk. Edit your images, text & add tips for each step

Draft support articles to resolve your customer’s problems

  • Create a new article or upload one from your computer
  • Interlink any content on Knowmax with the help article
  • Improve content clarity by embedding relevant files and URLs

Create FAQs to answer your most common customer questions

  • Improve content clarity by embedding relevant files and URLs
  • You can also bulk upload FAQs from existing spreadsheets

Upload your content for approval and select distribution channels

  • Add a relevant title & keywords for your content. Add multiple keywords to enhance content findability
  • Select existing category or create a new one to organize your content
  • Select departments and channels to share your content

Review content performance with micro-segmented analytics

  • Get visibility into user engagement patterns with detailed reports
  • Analyze content usage, time spent, and user feedback to identify content gaps for improvement

Look Who’s Making Knowledge Work in Their Favour

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.


concentrix

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.


ooredoo

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.


igt

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.


vodafone

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.


jupiter

Group Customer Service Head

Integrated with your everyday tools

Ready APIs to integrate seamlessly with your in-house tools

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zendesk

Frequently Asked Questions

It’s simple! Knowmax makes life easy for CX teams by helping them deliver seamless, top-notch customer support. With its AI-powered knowledge management system, you can build a dynamic knowledge base with dynamic decision trees, visual guides, articles, and FAQs. Its Gen AI tools streamline everything from searching to content creation and migration. Plus, it offers detailed analytics to track the metrics that matter to you. And with seamless integrations with your existing systems, Knowmax equips you to deliver consistent support across all channels.
Think of it this way: Zingtree is great for decision trees, but Knowmax brings so much more to the table! It offers a complete knowledge management solution that covers various content formats, conversational AI search, advanced analytics, and even a built-in learning management system. It’s a one-stop shop for all your knowledge needs, making it easier for your team to provide effective, reliable support to customers.
Knowmax is built with simplicity in mind, so you can hit the ground running without the hassle. Its interface is user-friendly, making it easy to find exactly what you need and start supporting customers right away. No complicated setups or learning curves—just a smooth experience designed to help your team work smarter, not harder.
Knowmax strictly follows GDPR, SOC 2 Type 2, and ISO 27001 standards, ensuring that your knowledge remains safe and sound.
Moving your existing content to Knowmax is easy. Its AI content migration engine takes on the heavy lifting, making the whole process smooth and effortless. It reduces manual work, eliminates errors, and speeds up the migration. Quality checks are conducted along the way, ensuring your content is accurately transferred to the platform. So, you’re in good hands—just read about the Fortune 500 company that saved $60,000 by letting Knowmax’s AI engine handle the move.

Ready to try Knowmax?

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