Exceeding the Needs of Customers Through Empowered & Equipped CX Agents

This Webinar is Best for Leaders in:

• Customer Experience & Service
• Digital Transformation
• Training & Quality
• Learning & Development

With self-service gaining favor for solving standard issues, customers are now expecting agents to promptly help them with more nuanced & complex problems.

However, 82% of contact center leaders still feel agents are spending too much time on inefficient processes and internal tasks within the contact center. Stress levels and burnout are adding to the problem, as over 53% of agents say they are likely to leave their organization within six months.

Given this backdrop, prioritizing agent health & empowerment has never been more important.