Reduced agent error
Reduced time to deliver answers
Less employee onboarding time
Queries self served
Slash long handles times and ensure SOP adherence with guided workflows. With no-code decision trees, make content without any help from your tech team. Create & manage decision trees for any scenario hassle-free.
Context is like salt in food - basic yet crucial. With CRM integrations, get easy access to customer context and auto-traverse any step of the workflow easily. Eliminate repeat conversations and deliver personalized resolutions at scale.
Enable your agents to access all relevant knowledge through Knowmax’s chrome extension. With no limit to how many knowledge pieces agents can open, empower them to support multiple customers concurrently, with no friction or frustration.
Provide instant, 24/7 customer support even if your agents are away. Integrate decision trees with chatbots, web chat, and in-app support for efficient contact deflection. With Knowmax’s omnichannel knowledge solution, stay sure of smooth handover from bot to agent.
Get insights on the most frequently used decision trees, time spent on each tree, and more with Knowmax’s in-built micro-segmented analytics. Analyze the steps agents take to reach resolutions and identify opportunities to build better content.
Minimize agent effort by interlinking content and adding important instructions to decision tree steps. Add relevant pictures, GIFs, videos, and URLs with your decision trees and empower agents to solve problems at one go to boost FCR rates.
We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it:
Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.
Our AI data migration engine speeds up the time to migrate content and minimises the manual effort and potential errors involved in the process.
We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free.
Learn how a Fortune 500 enterprise achieves $60,000 cost savings with Knowmax’s AI content migration engine
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Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
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