Knowledge Base Software For Call Center Agents & Customer Self-service
- Unified AI knowledge base software for contact center teams
- Powers self-service with articles, FAQs, and chatbot knowledge
- Semantic search for instant information retrieval
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Empower your support agents with actionable knowledge
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Access contextual information within seconds
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Enable human-like interaction through chatbot
Easily access all information by organizing it in one place. Make information actionable, contextual, and readily available across all channels.
Make complex SOPs simple to understand by breaking them down into step-by-step workflows. Improve SOP adherence of support teams with an AI knowledge base software.
The keyword derived intuitive search feature helps with faster access to contextual information. With improved searchability, reduce the average handle time of your support teams.
Create knowledge base articles, FAQs, and how-to guides that can be pushed on your brand’s self-service portal. Deliver authentic customer experiences through intelligent chatbots powered by an AI Knowledge Base software.
Avoid frequent training with the help of a Knowledge Base that is an all-in-one guide for the support staff to refer to. Further, optimize operating costs by making support teams independent.
Knowmax knowledge base software for call centers organizes your information under one unified platform and enables greater accessibility of actionable knowledge. It empowers your support teams with correct information and quick resolutions to customer problems at their fingertips.
Get a DemoKnowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
Artificial Intelligence and Knowledge base are two sides of the same coin. While KM allows knowledge to be grasped, AI provides the ability to expand, use, and generate knowledge in ways we have not yet imagined. Knowledge base at your organization increases productivity, and your competitive advantage and reduces risk. The knowledge base in AI provides several significant benefits for meeting customer support objectives.
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Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
Is the knowledge base operated on a cloud?
Is the knowledge base the same as FAQs?
Can I use the internal KB externally?
Do all teams have the same knowledge base?
Can I migrate content to the knowledge base?
Do I need to remember the file location on the knowledge base?
Enterprise knowledge management system helping achieve CX goals
