Build valuable workflows in the forms of Decision Trees, Visual Guides, easy to understand FAQs and Articles. It comes with dynamic features that help you create information briskly with rich editor framework, easy interlinking and content reusability.
Allow users to format plain text, copy paste information from existing contents, insert hyperlinks, highlight information, upload media files, and simple drag & drop content easily from libraries.
Knowmax helps you create content in native languages that help agents to perform better during CX mainly across digital channels such as websites, mobile apps and chatbots.
Content created can be previewed across several devices & platforms right from Call Center Agent to Chatbot; and desktop to wearables, allows easy validation before publishing.
Organize content proactively. Easy to locate tabs enable seamless findability and navigation towards solutions. Save time while addressing customer concerns and conquer over customer experience issues every time.
It allows categorization of content into sub-parts without making it look complex. Unify massive amounts of information into a single repository which can be utilized by multiple teams across the organization. Tag content with relevant keywords for easy findability.
Knowledge created by various departments can be approved via a maker-checker process which ensures that content is updated at all times. Team leaders or managers can assign roles & rights for content creation.
Overflow of knowledge can be risky in operational work. Knowmax provides capability to schedule content for a specific time frame and archive it once it is no longer relevant for your customers so that only actionable information is kept.
Make customers feel at ease by dispersing content through multiple channels. Deliver timely, relevant content across touchpoints your customers prefer or mostly utilize. Stay connected to customers and enhance experiences integrated with 3rd party systems & CRM.
Easily integrate the support sections of your website, mobile application & chatbot with Knowmax to deliver information on digital channels. Avail ready connectors for Salesforce, Freshdesk and other leading CRMs along with open APIs that assist support teams.
Get instant feedback in form of ratings and reviews to understand performance of the information published. Convenient for customers as well as call center teams to rate and remark about the content for better management decisions.
Get real-time insights for superior experience and to know top call drivers and information consumed by users across channels. This helps in delivering better knowledge for different user groups. CX Managers can optimize these insights to tweak processes and enhance NPS & C-Sat.
Knowmax allows users to manage & provide rights to departments and users, based on roles and permissions assigned. All information can be effectively organized and accessed by the right people; as and when they need it. Monitor user activity on cloud-based platforms with ease, and ensure the best use of your organization’s knowledge.
Easily interlink departments to allow access to information. Align permissions to view, edit or delete information as per responsibility and empower knowledge sharing & collaboration amongst teams.
Enable users with particular designations to view, change and publish content as per requirement. Allow teams to view appropriate content, toggle between formats and manage the frontend–all from a single platform.
Users can obtain rights and permissions to access content based on their roles. Be it creation, editing or publishing the content, knowledge management guarantees security and convenience when it comes to information sharing–within or outside your organization.
Enterprise knowledge management system helping achieve CX goals
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