Choose a plan that's right for your business

Knowledge Trees

  • Unlimited Decision Trees
  • DIY Process Builder
  • Interlink Nodes
  • API Integrations
  • Analytics Dashboard

Knowledge Suite

Everything from Knowledge Max &

  • Visual Guides
  • Learning Management System
  • Quiz Management System
  • Interlink between modules

Enterprise

Everything from Knowledge Suite &
  • Content Migration
  • Custom Integrations
  • On-Premise & Cloud
  • Single Sign On
  • Setup & Implementation
  • Custom Analytics
  • Professional Services

Some of our Customers

Features

Knowledge Trees

Knowledge Max

Knowledge Suite

Enterprise

Modules
Decision Trees
Knowledge Base
Picture Guides
Learning Management
User Interface
User Update Notification
Content Feedback, Rate & Share
Ticker For Immediate Updates
Content Collaboration
Elastic Search Of Content
Custom UI Branding
Push Content Via E-Mail
Indexing Of Content
Single Sign On
Dynamic Interface
E-Learning Modules & QMS
Analytics & Reporting
Daily Usage
Top Searched Keywords
Top Searched Content
Category Wise Usage
Quiz Score tracking
Feedback Reports & Analytics
Time Spent Analysis
Channel Wise Consumption
Author & Admin
Create graphical trees
Clone decision tree
Interlink Modules
Tag Media, URLs & Content
Content Approval Workflow
API Command Triggers
Image & Text editor
Add Keywords & Meta Tags
24×7 Support
Create Training Content
Build Assessment Tests
Bulk Upload Multiple FAQs
Content Scheduling
Multi-lingual Content Creation
User Management
Categorized content distribution
Define Roles & Privileges
Bulk User Upload
Channel Wise Distribution
Additional Features
Custom Reporting
Email Support
Phone Support
Customer Success Manager
Unlimited APIs
Channels
Contact Center
Website
Mobile App
Chatbot
Branches & Stores

Frequently Asked Questions

A free trial ensures that you're able to explore the platform completely and evaluate all the use cases. Once you request for a trial, we will get in touch with you to setup your account and explain you the features of the platform. The duration of free trial is 14 days from the date your account gets activated

During the trial period our customer success champion will be in regular touch with you to make sure that you're using the platform at its full potential. Once the trial is over your data will be secure on cloud for 45 days before we permanentaly delete it.

Knowmax is SaaS platform. While we provide both the options, we recommend that you go with an cloud deployment because it's easy to setup, you get regular updates on new features & its economic. However, for large enterprise clients only we offer an on-premise option too.

Pricing is based on per agent per month & for self service, pricing is for every incident on your website/app. Aside to this we have flexible pricing as per modules so that you pay only for the modules that you want.

We provide 24*7 day support via email and for critical concerns you can always get in touch with your customer success manager for any immediate assistance. For enterprise clients, we offer dedicated support too.

At Knowmax we have multiple modules such as Decision Trees, Knowledge Base, Picture Guides, Chatbot Training, LMS and we want to ensure that our customers pay us only for the modules that solves their challenges.

Pricing for self-service is based on a per incident model which starts at $0.20 per incident, however if the hits at your website support page or mobile app are more than 50,000 a month, get in touch to get a discounted price.

A self-service incident is captured when a particular content of your knowledge base (decision tree, article, document, FAQ, picture guide) is clicked and viewed on any of your self service channels such as Website, Mobile App, Chatbot. External incidents can be viewed in the analytics section of your admin panel along with keywords used by customers to search the content

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