Experience of tech support for Tier 1 Telecom Operators & Enterprises with cutting edge knowledge management solution
Guides of 18,000+ Branded & Unbranded DevicesLearn more...
DIY Platform For Creating Guides of Apps, Software & Custom DevicesLearn more...
AR Support with Co-Browsing & Remote AssistanceLearn more...
Solutions For Internet of things, 5G & Smart Home SolutionsLearn more...
Telecom Ready Chatbot To Deflect Calls at Contact CenterLearn more...
Call Quality at
Improvement in Call
ROI Achieved &
Savings Post that
Knowmax’s CX Solutions for Telecom are enabling operators globally to drive digital transformation and effective engagement with customers using an Omni-Channel Knowledge Management Platform. This helps in driving Self-Service for customers and reducing costs at contact centres.
Solutions For Digital Channels
Simplified Content Creation Process
Seamless Migration of existing content
Managed Services so that you focus on your core
A single repository, guides with the information of 18k+ branded and unbranded devices over web pages and application. It serves in multiple circumstances like troubleshooting issues, device formation, and specification. Also facilitate a ‘How to tutorials’, ‘FAQ’ with ‘Multilingual’ feature, which empowers to find the solution in their native language. It is extremely helpful in reducing the number of calls to support center.
Emphasizing ‘DIY’ culture, configure of Decision tree and Picture guides are fruitful. It ensures an interactive journey of the customer and forces on all possible outcomes of a decision. It also privileged the customer and agents to get more structured information in no time. These tools are useful in creating guides of application, software and custom devices.
It works as two-way communication. ‘Augmented reality’ (AR) overlay the ability to showcase physical objects without a need to locate real product. This can be used for deferred sale purposes.
In case the customer still unable to get the solution can simply get human support who already uses the same feature to assist them.
Intuitive sensor technologies help to monitor ongoing operational activities even in the absence. It justifies a perfect blend of hardware and software. It indulges Iot, 5g and smart home appliances. A safe and secure solution that offers 24/7 connectivity. This amplifies access over multiple places at the same point in time. It also reduces the labor cost in terms of security checks.
Represents as human understands the concern and provide an all-time accurate solution.’ Artificial intelligence’ does not need supervision. Information sends in the form of text. Offers an instant solution reduces ‘Average hold time’ as compared to the customer support center. Moreover, not a time-bound service, can assist 24/7. Upgrade the data and its servers the answers accordingly.
Self Service Troubleshooting
Knowledge Management Powered Chatbot
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chabot "Saeed". This helps our 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
KnowMax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as KnowMax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. KnowMax's robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.