Leading platform for
Connected devices Support

  • Smartphones
  • Routers
  • IPTV
  • App

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Self Care

Trusted by Network Operators Globally

Airtel
Carfone
Etisalat
ooredoo
TM
Celkom
munio
vodafone
singtel

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Experience of tech support for Tier 1 Telecom Operators & Enterprises with cutting edge knowledge management solution

Empower Subscribers & Agents with Telecom & Broadband Ready Content To Drive Self-Service & Reduce Support Costs

Guides

Guides of 18,000+ Branded & Unbranded Devices

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DIY Platform

DIY Platform For Creating Guides of Apps, Software & Custom Devices

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AR Support

AR Support with Co-Browsing & Remote Assistance

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Internet of things

Solutions For Internet of things, 5G & Smart Home Solutions

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Chatbot

Telecom Ready Chatbot To Deflect Calls at Contact Center

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Solution for

Contact Center Teams

Contact Center Teams

Field Teams

Field Teams

Retail Teams

Retail Teams

Training & E-Learning

Training & E-Learning

Digtial & Self Serve Channels

Chatbots

Chatbots

Numbers that make us proud & our clients profitable

90%

Call Quality at
Contact Center

73%

Successful Chatbot
Interactions

21%

Improvement
in FCR

12%

Improvement in Call
Documentation

$500K

Annual Cost
Savings

6 Months

ROI Achieved &
Savings Post that

Over 15 Years Of Telecom Experience

Knowmax’s CX Solutions for Telecom are enabling operators globally to drive digital transformation and effective engagement with customers using an Omni-Channel Knowledge Management Platform. This helps in driving Self-Service for customers and reducing costs at contact centres.

Digital Channels

Solutions For Digital Channels

Assisted ChannelsSolutions for Assisted Channels

Content Creation

Simplified Content Creation Process

Seamless Migration

Seamless Migration of existing content

Managed Services

Managed Services so that you focus on your core

Intellectual engagements

Intellectual engagements with digital support service.

A single repository, guides with the information of 18k+ branded and unbranded devices over web pages and application. It serves in multiple circumstances like troubleshooting issues, device formation, and specification. Also facilitate a ‘How to tutorials’, ‘FAQ’ with ‘Multilingual’ feature, which empowers to find the solution in their native language. It is extremely helpful in reducing the number of calls to support center.

Emphasizing DIY

Permit themselves to discover and keep the transparency

Emphasizing ‘DIY’ culture, configure of Decision tree and Picture guides are fruitful. It ensures an interactive journey of the customer and forces on all possible outcomes of a decision. It also privileged the customer and agents to get more structured information in no time. These tools are useful in creating guides of application, software and custom devices.

Communicate

Communicate and get the expert assistance on time

It works as two-way communication. ‘Augmented reality’ (AR) overlay the ability to showcase physical objects without a need to locate real product. This can be used for deferred sale purposes.
In case the customer still unable to get the solution can simply get human support who already uses the same feature to assist them.

E surveillance

Upgrade with the high- tech E- surveillance

Intuitive sensor technologies help to monitor ongoing operational activities even in the absence. It justifies a perfect blend of hardware and software. It indulges Iot, 5g and smart home appliances. A safe and secure solution that offers 24/7 connectivity. This amplifies access over multiple places at the same point in time. It also reduces the labor cost in terms of security checks.

chat solution

Comprehensive chat solution

Represents as human understands the concern and provide an all-time accurate solution.’ Artificial intelligence’ does not need supervision. Information sends in the form of text. Offers an instant solution reduces ‘Average hold time’ as compared to the customer support center. Moreover, not a time-bound service, can assist 24/7. Upgrade the data and its servers the answers accordingly.

Live Deployments

Celcom
Celcom

Self Service Troubleshooting

Etisalat
Etisalat

Device Repository

ooredoo
ooredoo

Knowledge Management Powered Chatbot

Table of Success

What Our Customers Say

Industry insights explained in our eBooks

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