Higher CSAT & NPS Scores
Reduce Hold & Handle Time
Increase Digital Penetration
Experience of tech support for Tier 1 Telecom Operators & Enterprises with cutting edge knowledge management solution
Ready Repository Of 18,000+ DevicesLearn more...
Decision Trees, Visual Guides & Content ManagementLearn more...
AR Support with Co-Browsing & Remote AssistanceLearn more...
Telecom Ready Chatbot & Self Service PortfolioLearn more...
Solutions For IoT, 5G & Smart Home SolutionsLearn more...
Call Quality at
Improvement in Call
ROI Achieved &
Savings Post that
Updated on a real-time basis, we have a ready repository of over 18,000 connected devices including branded & non-branded smartphones, wearables, routers, IPTVs, & more. With over 40 scenarios related to troubleshooting & installation for devices, it helps in faster device onboarding & troubleshooting. Our clients have deployed these guides across their website, and self-care app, and are also being used by contact center agents to resolve any device-related queries.
Create cognitive decision trees to convert complex workflows & processes into easy to navigate step-by-step guides delivering next best action for agents which helps in 100% accuracy with right probing and resolution. Visual guides help in faster adoption using a pictorial representation of devices, CRMs, Apps & more. A robust Knowledge Management Software helps in effective creation, curation & distribution of content across all assisted & digital channels.
Augmented Reality (AR) support helps agents & customers to visually navigate and resolve device-related queries. Agents at contact center can see the live feed only after customers’ consent and can then educate the customers to remotely resolve issues. This helps in reducing field trips for enterprises and faster resolution with the help of co-browsing and white-boarding.
Knowmax provides telecom ready chatbot & self-service portfolio that allows network operators to engage effectively with subscribers across digital properties such as chatbots, websites, self-care app, social media & more. This helps in deflecting calls at contact centers using NLP & AI-powered knowledge management software. This allows customers to resolve queries on their own as a part of the overall digital transformation strategy.
Advancement of 5G will revolutionize customer experience completely; however, MNOs, MVNOs, MVNEs, ISP & Broadband players need to ensure seamless onboarding & installation along with solid adoption and usage of these technologies. Knowmax offers custom guides & customer journey walkthroughs to ensure that your subscribers make the best of the new solutions around 5G, IoT & Smart Home Solutions which will lead to an overall increase in revenue.
Self Service Troubleshooting
Knowledge Management Powered Chatbot
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chabot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
KnowMax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as KnowMax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. KnowMax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.