Posted On: August 7, 2019
Customer satisfaction should be a priority for a business to maintain a Brand’s image. Take it to the next level with right engagement strategies and superior Customer Experience.
Customer satisfaction is crucial for any Business. If a customer is not pleased with the customer service then 13-15% of them will report to more people.
CSAT is a grade, used to measure the count of happy customers with a service or experience, which is usually calculated by deploying a customer satisfaction survey. This indicates how a particular customer feels about a support
interaction, purchase or overall experience with answers between highly unsatisfied or completely satisfied to choose from.
CSAT tells about how customers feel when interacting with your brand and portrays Customer Loyalty towards a brand. If you don’t measure customer satisfaction, you can’t identify unsatisfied customers that could leave you negative remarks. Also, it tells about happy customers who could be active referrers when dealing right.
If you actively work on increasing CSAT, there will be a lot of results that you could derive benefits from-
Knowmax makes relevant, reliable and achievable strategies to make customer service or experience seamless. While appropriately engaging customers at the right time.