Posted On: August 6, 2019
While Artificial Intelligence & Machine Learning are working as a leading catalyst in driving Digital Transformation, 50% of IT professionals believe AI and ML are playing a role in cloud computing adoption today and will grow to 67% by 2020.
Enhance the productivity of a business and reduce workloads by deploying AI.
AI is demonstrated by machines in contrast to the natural intelligence displayed by humans. AI allows performing tasks with automation support emphasize on analyzing and solving critical operations while handling data and information altogether.
As AI assists in performing highly repetitive tasks, it optimizes the way how a business operates.
The secret to a customer’s smile is the efficiency in service. AI has empowered businesses to achieve that through a variety of channels such as chatbots, IVR and In-App support, etc. AI-powered chatbots can interact with a large number of customers 24/7. This is why AI-enabled chatbots are popular as the front-line of customer engagement. It helps to identify consumer needs easily. This drastically improves time to resolution and customer satisfaction. The organizations are finding value as it is capable of handling multiple tasks at a time.In conclusion it brings productive results in less time, unlike traditional business methods.
Customers can resolve their problems by themselves without human intervention. Artificial intelligence has provided a platform to customers where they can sort out their issues and know about the product without any customer support. Certainly decision trees,picture guides, and FAQs are well equipped with the knowledge to provide a productive resolution.As it is beneficial for both the organizations and customers as it saves time for both. Therefore it allows a positive and seamless customer experience. AI-enabled customer interactions boost C-SAT (customer satisfaction) and became a catalyst to improve NPS (Net promoter score). Artificial Intelligence with a sense of human touch is an open secret to stand out on customer expectations.
Knowmax, Kochartech’s Knowledge Management solution is a unified repository with AI-backed assistance encompassing pictorial navigation, step-by-step workflows & bot training capabilities.