It is time to invest in an established SaaS-based knowledge base software instead of free, open-source knowledge management. A SaaS-based knowledge base is the right choice for you because of:
1
Has compatibility issues
2
Difficult to customize
3
Presence of hidden costs
The knowledge base consists of confidential information that cannot be misused at any cost. Uploading large amounts of data in an online repository can cost significant damage to businesses. On SaaS, security is intact; it prevents any information leaks.
A SaaS knowledge base comes with a straightforward API integrations function. On the other, a free open-source knowledge base will require you to build it from scratch to integrate it with your existing software.
On a SaaS knowledge base like Knowmax, you will have multiple features and see continuous updates, improvements in software based on feedback. There are limited features and no updates based on feedback on a free open-source knowledge base.
Talking of contact centers, SaaS is the ultimate solution. SaaS supports self-service tools that encourage customers to resolve their queries themselves. If needed, technical help can be provided on time, boosting customer retention and satisfaction scores.
A free open-source knowledge base management might cost you double what you invest on a SaaS-based knowledge base. Going open-source might require you to invest in developers, unlike a SaaS-based KB where you are the end-user and need not develop software from scratch.
Knowmax is an industry agnostic SaaS knowledge base management software that allows you to create comprehensive workflows for SOP adherence. For a customer-first company, ditch the open source knowledge base and improve CX without being technologically challenged,
Get complete demoKnowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
It’s time to switch to a Saas Knowledge base. Make your investments bright by eliminating an open-source knowledge base. Learn how to create a digital library consisting of a company’s records, data, and information related to its dealers, customers, agents, feedback, and more.
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Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
Why is a Saas KB better than free open-source?
Why are enterprises not preferring free open source software?
What are the differences between a Free Knowledge base & a SaaS knowledge base?
How is the SaaS knowledge base linked to customer retention?
Enterprise knowledge management system helping achieve CX goals
