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Account closing
Close your account and get clearance
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Meter reading
Smart and manual meter readings
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Meter access
Resolve access issues
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Service reconnection
Reconnect after disconnection
Interactive guides
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Close my account
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Reconnect my service
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How to read your meter
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Register a new account
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Understanding your final bill
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Meter access explained
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How long does account closing take?
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What is Tawtheeq?
Final bill after moving out
Frequently asked questions
View all ›Can I close my account before my tenancy contract expires?▾
Yes. You can close your account early by cancelling your tenancy through Tawtheeq. Once the municipality processes the cancellation, a closure request is automatically created in our system.
What happens if I don't renew my tenancy contract?▾
If your tenancy is not renewed by the end of the 30-day grace period, your service will be disconnected. Seven days after disconnection, the landlord agreement is activated and the landlord is notified.
How long does the account closing process take?▾
The processing stage takes 3 working days, including meter reading and final bill generation. Special closure requests take up to 3 working days after Legal Department approval.
Can I get a clearance certificate if I have outstanding dues?▾
No. The clearance certificate is only issued once all due amounts are settled. Your account may stay in a 'temporarily closed' status until payment is received.
Frequently asked questions
Answers to the questions our customers ask most.