reduction in AHT
reduction of errors by support teams
less employee onboarding time
queries self served
Know exactly what to say and do with Knowmax’s agent scripting tool. Turn lengthy and complex SOPs into next-best actions to simplify conversations for your agents, all through a single dashboard.
Cut through the noise with interactive call center troubleshooting scripts. Guide your agents with bite-sized scripts in real-time to ensure smooth conversations.
Integrate your in-house CRM with Knowmax to add personalization to your customer call scripts. You can auto-traverse any step of the troubleshooting process with contextually relevant scripts guiding your agents at every step of the customer conversation.
Create interactive UI for your unique use cases with Knowmax’s custom settings. Boost brand identity by customizing script templates according to your brand colors and needs.
Transcend language barriers with Knowmax’s multilingual customer service call scripts. Knowmax supports over a dozen of global languages, so you can connect better with your audience to deliver superior customer service.
Get actionable insights on your script’s performance with our micro-segmented analytics. Analyze user engagement patterns, most frequently used scripts, and assess direct agent feedback to keep your scripts relevant to your customers’ evolving needs.
We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without hassle. Here’s how we do it:
Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.
Our AI data migration engine speeds up the time to migrate content and minimizes the manual effort and potential errors involved
We run regular quality checks to ensure your content is accurately migrated to Knowmax and the platform is ready for launch fast and hassle-free.
Learn how a Fortune 500 enterprise achieves $60,000 cost savings with Knowmax’s AI content migration engine.Learn more
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.