Posted On: February 12, 2020 | 5 mins read
When a new employee is hired, the first challenge is to ensure the onboarding process is as smooth and supportive as possible. The employee onboarding experience can impact whether they become initially invested in their new company and new position.
According to the Aberdeen Group, up to 86% of new hires can decide if they want to stay or leave a company within the first 6 months. Also, up to 69% of them are more likely to spend more than 3 years at the same place if they experience a well-structured onboarding process.
With knowledge management, you’ll have a clear idea of:
Knowledge management provides seamless support for employee onboarding. Below are the reasons why knowledge management is essential for your onboarding process.
The faster your new employee has the skill and confidence to do the job, the better. They have to recollect everything from colleague names and roles to new processes, tools, policies, information about clients, workplace regulations.
With the utilization of knowledge management tools, the whole onboarding process can be made faster as these provide an organized walk-through of your systems and processes, making it simpler for the new employee. With knowledge management software, you can walk the new employees through any process, providing contextual help and even video at every step of the workflow.
With documented and shared processes, it’s easy to make sure that everyone is on the same page and following approved procedures. These will create less confusion within the organization.
People have access to the information they need at the time they need it. They do not have to go back through scribbled notes from months ago to find the information. The knowledge management tools have their back whenever the information is required without any hassle. The information can be related to the company policies, project-related, or something related to their task.
When people have what they need to do their job, they can be more productive. With proper knowledge management in place, people can access the information they need, complete their tasks and carry on being productive. The employee does not need to refer to a different source of information which otherwise usually wastes a lot of time of the employee.
It becomes frustrating when not knowing the answers to simple question creating confusion. And for a simple question, the new employee could be wasting a lot of his/her time.
Context-driven knowledge management tools help find the right answers at the right time. You feel more empowered when you find answers on your own, in a forward-thinking, supportive workplace.
Based on their experience within the first three months of their new role, the new employee decides whether they will stick with the organization on a long term or a short term basis. Therefore, the onboarding time is very crucial to retain the employee. Also, as recruiting is costly – it is important to ensure that the employee has a smooth onboarding.
Knowledge management allows team members to easily communicate with one another and transfer information accordingly. This helps in better collaboration among the team members which results in maximizing the value of their expertise.
With proper knowledge management, it creates a flow of information throughout your organization. The easier this information flows to your various team members, the more likely they are to stick with your company well into the future.