Posted On: January 2, 2020 | 6 mins read
The biggest challenge for the telecom industry is to drive customer value & scale operations. To add value and maintain quality of service, industry-wide need to capitalize on next-generation technology. Such as digital adoption platform with product adoption features like – AI assistance, Apt qualitative analysis, personalized experience, operational agility, and In-App digital support.
That platform allows Telecom providers to embrace a simplified approach to digital adoption, boosting back-end system efficiency, harnessing user analytics and proactively pushing digital self-support.
Digital Adoption platform comes in the telecom industry to analyze call pattern data to better understand their customers’ habits and predict their requirements and thus offer better services at the right time and price.
Keep users engaged, converting, and learning with responsive in-app guidance.
“Digital Transformation – Employees should adopt digital tools with ease to work efficiently and meet customer expectations. New technology must be fully adopted by employees despite resistance to change. Digital adoption platform will help the telecom sector to execute their digital transformation strategies & bring the operations”
“Employee Training – Training for employees is costly and time-intensive. To boost new hire productivity, Digital adoption will make it easy for an employee to achieve and retain proficiency in complex software system”
“Software Implementation – Since training is costly, time-consuming, and decrease productivity, Organisations must adopt a software implementation plan along with new technologies to keep pace with advancing digital capabilities”
“Employee productivity – Organizations invest in digital systems but receiving lower return and employee is focusing on platform or application with their full strength but as a result, they’re not able to deliver productivity. This is due to without accurate information on how exactly the system is being used eventually additional investment is required for training and support. DAP is helping to increase employee productivity by encouraging an employee to learn and engage with guidance”
“Product Adoption – DAP for product adoption is helping to improve customer experience and drives adoption of your web, application to increase retention, reduce support and drive growth”
“Self Service Support – Delight your end customer with contextual guidance when they need it at the right time. It drives adoption and self-service in the moment of need with contextual guidance, Interactive training, and quizzes, knowledge integration”
“Revenue Growth – DAP helps you to learn so much about your customers. It delights your customer through personalized guidance, engagement and automation.
“Customer Care – Customer loyalty would increase by choosing good customer care with intuitive self-support and engaging user experience. Reduce the need of support and improve online self-service for your customers. By choosing digital adoption guide your customer through support solution”
“Customer Onboarding – Digital Adoption helps organizations streamline customer onboarding, making it easier, faster and more effective, It will help you optimize your customer onboarding process, allowing your software and customer to reach their highest potential”
“Customer Success – Digital Adoption helps to improve the customer lifecycle to drive success and engagement. For customer satisfaction, we need a system with quick and efficient customer onboarding, smooth user experience.