About the author

Jayanti Sabdani

Jayanti looks after content writing & marketing at Knowmax. Combining her strong research and writing skills, she aims to bring the product to life. Jayanti specializes in web content writing, email marketing, and social media outreach. She is passionate about reading fiction, writing poetry, learning Japanese, and believes in creating holistic life experiences to keep her creative juices flowing.

5 Tips To Create Best Chat Support Scripts

Posted On: September 1, 2022, By:

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According to research, 89% of customers are more likely to…..

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What Is Average Talk Time (ATT) & How To Reduce It?

Posted On: August 29, 2022, By:

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Average talk time is often confused with average handling time……

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How To Get Started With Knowledge Base For Customer Engagement?

Posted On: August 24, 2022, By:

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Why is a knowledge base important for customer engagement? Over…..

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7 Easy Steps For Building A Knowledge Base

Posted On: August 16, 2022, By:

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The blog post will discuss 7 easy steps companies can…..

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Why Switch From CRM Knowledge Management To Enterprise-grade KM?

Posted On: August 9, 2022, By:

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Many organizations prefer a CRM knowledge management system for managing…..

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5 Easy Steps To Build A Support Knowledge Base

Posted On: July 19, 2022, By:

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However, significant roadblock companies face is the information overload that…..

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How To Create A Successful Knowledge Management Framework?

Posted On: July 8, 2022, By:

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What is a knowledge management framework?  A Knowledge Management framework…..

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Why Choose Dynamic Decision Tree For New-age Customer Support?

Posted On: July 1, 2022, By:

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To this end, dynamic decision trees leverage AI-powered Knowledge Management…..

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5-point Checklist To Pick The Right Troubleshooting Tree Software

Posted On: June 25, 2022, By:

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To this end, troubleshooting tree software can help businesses create…..

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Decision Tree vs Flowchart: What Is The Best Solution For New-age Customer Service?

Posted On: June 17, 2022, By:

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Organized and well-structured information is one of the greatest assets…..

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6-Point Checklist For Choosing A Knowledge Base Builder

Posted On: June 7, 2022, By:

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To this end, businesses need to have structurally sound Knowledge…..

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5 Ways To Tackle Common Call Center Challenges To Improve Productivity

Posted On: May 11, 2022, By:

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Ranging from longer resolution times to active waiting calls to…..

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