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5 Tips To Create Best Chat Support Scripts
Posted On: September 1, 2022, By: Jayanti Sabdani
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According to research, 89% of customers are more likely to…..
What Is Average Talk Time (ATT) & How To Reduce It?
Posted On: August 29, 2022, By: Jayanti Sabdani
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Average talk time is often confused with average handling time……
How To Get Started With Knowledge Base For Customer Engagement?
Posted On: August 24, 2022, By: Jayanti Sabdani
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Why is a knowledge base important for customer engagement? Over…..
7 Easy Steps For Building A Knowledge Base
Posted On: August 16, 2022, By: Jayanti Sabdani
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The blog post will discuss 7 easy steps companies can…..
Why Switch From CRM Knowledge Management To Enterprise-grade KM?
Posted On: August 9, 2022, By: Jayanti Sabdani
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Many organizations prefer a CRM knowledge management system for managing…..
5 Easy Steps To Build A Support Knowledge Base
Posted On: July 19, 2022, By: Jayanti Sabdani
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However, significant roadblock companies face is the information overload that…..
What Is Knowledge Management Framework & What Are Its Components?
Posted On: July 8, 2022, By: Jayanti Sabdani
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Knowledge is power, and it is like a revenue-generating machine…..
Why Choose Dynamic Decision Tree For New-age Customer Support?
Posted On: July 1, 2022, By: Jayanti Sabdani
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To this end, dynamic decision trees leverage AI-powered Knowledge Management…..
5-point Checklist To Pick The Right Troubleshooting Tree Software
Posted On: June 25, 2022, By: Jayanti Sabdani
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The fast-paced customer service world demands agents to deliver quick…..
Decision Tree vs Flowchart: What Is The Best Solution For New-age Customer Service?
Posted On: June 17, 2022, By: Jayanti Sabdani
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Organized and well-structured information is one of the greatest assets…..
6-Point Checklist For Choosing A Knowledge Base Builder
Posted On: June 7, 2022, By: Jayanti Sabdani
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To this end, businesses need to have structurally sound Knowledge…..
5 Ways To Tackle Common Call Center Challenges To Improve Productivity
Posted On: May 11, 2022, By: Jayanti Sabdani
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Ranging from longer resolution times to active waiting calls to…..
